- Approximate cost of services:
- $2,300.00
- Company Response
Our main goal is “customer satisfaction guarantee”. We are committed to hard work and going beyond to meet our customer’s needs and expectations.
I would like to make a few comments that were mentioned on the new review by N Walters:
First, when the estimator arrived on May 14 2020 to prepare the estimation for the move on June 28, 2021, he was not informed that the move would be going to a 3-storey townhouse with 40-50 stairs. Yes, this job really was for 5 men and not for 3, especially when it also included 100 plus boxes and many of the boxes were delivered to the third floor; the driver did have a right to complain. If the estimator was informed at the beginning, additional workers would have been hired for this job, no problem at all. No fault of the company if proper communication was released and not wait to be informed on the day of the move.
Regarding the call to the office, Frank was on top of the request to bring in more help. Yes, he even went himself, gave up family time, and off-loaded without pay for his time. If he didn’t bring in more help, the job would have taken all night until 6:30 am. With the extra help, he was able to keep within the 10 hours estimated with no additional charge only for the extra hired help.
At no time was the office informed of the damaged work desk and walls until the review was posted in HomeStars. If there was an issue, why wasn’t Frank or the office notified before sending in a report.
We regret that your experience with our company has not met your expectations and apologize that it wasn’t demonstrated to you when we made an extra effort on your moving day.
We wish you all the best.
Toronto VanLines