Let me preface this by saying that I can be one tough customer. I do my homework, and when I spend thousands of dollars on goods/service, I set the bar pretty high. Danny and his team didn't meet the bar ... they CLEARED it by a mile, exceeding my expectations and standards every step of the way. I wish I could add more stars to this review!
I called out three estimates for a whole new roof and City 1 definitely made my 'short list' due to the reviews on homestars.ca and even more impressive -- that Danny replies personally to each one! An outstanding indicator! Danny answered directly when I called*. He happily agreed to provide an estimate and arrived as scheduled two days later*. He spent 30-45mins thoroughly assessing my roof , ON the roof*!! He was immediately likeable: friendly, comfortable, and approachable*.
* same can not be said for the other two companies I called.
While I was still waiting on the last quote from the third company, Danny's excellent customer service endured. I had him chasing down more answers to my further numerous questions on product, warranty/documentation information. He continually replied right away, and whatever info he didn't have directly at hand, he immediately pursued and kept me promptly informed the whole way along. He was contacting offices and suppliers on my behalf, he was researching and comparing warranties for me, he definitely went the full nine yards and made it clear he was happy to help!
At this point, I was entirely impressed with Danny's customer service and honesty, which left the other two companies shamefully in the shadows. With regards to the price, Danny came in significantly lower than the highest quote, and only a stone's throw more than the lowest price. Considering the company with lowest price was also the one with the poorest (nearly insulting) customer handling, I was happy to sign with City 1 for the marginal extra price. I value good treatment quite highly when I shop around.
When roofing day came, everyone was on time and worked long and hard. Danny and Chuck and the whole team were just fabulous, in general! Everyone stayed safely harnessed which pleased me, and even at the end of a long hard day, they didn't skimp on the clean-up. My roof and all the details look great, and I have every confidence that the workmanship and quality of the installation will prove over time to be every bit as satisfactory and reliable as the rest of my experience was with them.
A whole new roof is a considerable investment, but I am pleased to have spent every penny of it at City 1 where it was so well earned, and my business was appreciated. I genuinely wish everybody's roofing experience could be this good -- and I know it can be if they call Danny! -- so I'll certainly be sure to spread the City 1 love!
- Approximate cost of services:
- Company Response
You almost brought tears to my eyes....this was one of my more challenging estimates of my career, in regards to products warranties skylight selection...and so on
It makes us happy that Deanne's friends and family appreciate and notice the professionalism of our whole team.
It was our pleasure and thanks for the hospitality.