I woke up in the morning to find that my hot water tank had leaked all over the basement floor. I was lucky that I caught it in time because the damage probably could have been much worse. I called several companies and as it was early there was no answer. I called this company and they answered the phone immediately and even walked me through how to get the water shut off to the tank. As a single mom I had absolutely no idea what to do and the person who answered the phone was careful to explain it all to me as I was learning how to shut off the water. The repair person came quickly and was able to bring me the new water tank I needed. He even took the time to go over how the system worked and what to do if that ever happens again. I can't thank them enough for taking the time to understand I had no idea how to fix this problem and explaining things simply for me. It took hours before one of the other companies even called me back. Great service all around!
- Company Response
Thank you so much for taking the time to let us know that we were able to help you. We do our best to respnd quickly and provide professional service to our customers. Please feel free to call us if there is anything else we can do for you.