Hy Grade Steel Roofing Systems Ltd.

Roofing
Guelph ON N1L 1B2
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HomeStars
Roofing
Hy Grade Steel Roofing Systems Ltd.
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77%

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Reviews by rating (past 12 months)

Reviews for Hy Grade Steel Roofing Systems Ltd.

Average customer rating:
8.6 10 (172 reviews)

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junior resendes from Brantford
junior resendes from Brantford
2 reviews Brantford, ON
10/10

roof

Hy grade was the best decision i have ever made. Sales Representative and crew are professional. Even the quality inspector who comes after a month to ensure the roof is perfect. If you want peace of mind and resale value there is no other choice. You deal directly with manufacture and the installers and warranty there own product and installation. It was a no brainer

Approximate cost of services:
$23,000.00
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Company Response

Hi Junior! Thanks so much for your kind review. We are very pleased to hear that you had a great experience with all aspects of purchasing your new Hy-Grade. We definitely agree that it is the best decision you could have made and are more than happy to stand behind the product we sell with a 50 year warranty. We truly believe that our system is the best on the market! Looking forward to spending the next 50 or more worry-free years with you in the Hy-Grade family!

Al in Toronto
Al in Toronto
1 review Toronto, ON
9/10

New roof

Cathedral ceilings caused a lot ice build up and damming. The roof sheds the excessive snow and ice now. The house deserved a steel roof even though I knew I would be moving the next year.

Approximate cost of services:
$16,000.00
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Company Response

Thank you Al, for sharing your experience with Hy-Grade. We agree that a Hy-Grade Steel Roofing System is the best option on the market for protecting your home! Thank you for choosing Hy-Grade!

Private User
Private User
Private User reviews Burnaby, BC
10/10

Great Job. Engineer approved. Thanks Robert

Professional and personal care. Don't worry they will have you covered. Value of the work and materials only will push the value of your home. Would recommend this to you for you. Take care of your home.

Approximate cost of services:
$25,000.00
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Company Response

Thank you for your review Robert! We strive to exceed customer expectations so it's great to know that you are pleased with the level of service and care you've received. We will most definitely be working hard to maintain your trust in our expertise. Thanks again for sharing your experience with us.

Private User
Private User
Private User reviews North Augusta, ON
10/10

New roof

House is about 140 years old. Roof had been replaced over 10 years ago with asphalt shingles and looked bad.
Hy-grade team levelled all aspects of roof before installing steel.
We get compliments on a regular basis and peace of mind that we will never have to replace our roof again.
Love the fact that the 50 year warranty is transferable!

Approximate cost of services:
$14,000.00
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Company Response

Hi there, thank you so much for your review! It's great to hear you're enjoying your peace-of-mind. It would great to see pictures of your home with your new Hy-Grade! Find us on Facebook @HyGradeRoofing to connect

Vic in Toronto
Vic in Toronto
1 review Hawkestone, ON
10/10

My New Roof

I went through a review process on three possible suppliers before deciding on Hy Grade. My criteria focused mostly on quality and pricing. I was very pleased with pricing given and am now thoroughly impressed with quality of workmanship and material. The installation crew were knowledgeable, courteous, and did an excellent job on clean up on a daily basis. I recommended Hy Grade to a neighbor who now has a Hy Grade roof and would recommend Hy Grade to anyone else looking for a new metal roof.

Approximate cost of services:
$16,000.00
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Company Response

Hi Vic, thank you so much for your review! It's great to hear that you are pleased with your roof and with the service you received along the way. Thank you also for your referrals to us! We very much appreciate your recommendations!

Wilhelm Pilz from Toronto
Wilhelm Pilz from Toronto
3 reviews Toronto, ON
4/10

New steel Roof

So far a great disappointment. Excessive ice build-up during the winter and all the snow stayed on the roof. Snow had to be shoveled

First winter season a great disappointment. Excessive ice build-up and snow did not slide off, which we were assured it would. The snow had to be shoveled off.

Approximate cost of services:
$17,000.00
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Company Response

Hi Mr. Pilz,
Thank you for your feedback and I am sorry to hear that you're disappointed. We work hard to ensure that we meet and surpass customer expectations and when it seems we've fallen short; we try and do everything in our power to turn things around. Unfortunately in this case, it seems there were a few things contributing to the snow build up that were simply out of our control. This year, a large snow fall was followed by freezing rain, which did cause ice build-up on roofs in your area. You did contact your Roofing Consultant when this happened and he further suggested that from the pictures he was shown, there could also have been a heat loss issue at play. He suggested you consult a ventilation/insulation specialist to ensure everything was sound on that end. Another factor in the snow build-up was quite possibly the low pitch of your roof. Our system is designed to prevent excessive snow build-up on most roofs but with multiple factors contributing at once, as in this circumstance, the build-up you experienced this season was unfortunately unavoidable. If there are any other issues you feel we should be made aware of, please don't hesitate to contact us directly so that we may assist you in resolving those. Thank you again for taking the time to share your experience with us.

Private User
Private User
Private User reviews Guelph, ON
3/10

Steel roof

Thought we were buying piece of mind. Unprofessional crew cursing and loud music. Failure to show up after promising to return next day, and the next... 2 1/2 weeks to install. Forgot a vent until I pointed it out. Ridge piece came off within a week of completion. Not screwed on. Hy-grade Inspector called the job sloppy. Communication with company is not good. Now waiting for other shoe to drop. Paid ALOT for steel roof. Wouldn't buy a new car with dents and dings. But a roof is ok? The three stars are for the materials.

Approximate cost of services:
$12,000.00
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Company Response

Thank you for sharing your concerns with us, we do appreciate everyone's feedback, whether good or bad. This is how we know exactly what we need to improve. We've searched our records and spoken with our service department and can't find you based on your city and because your HomeStar name is not visible to us. We'd really like the opportunity to hear about your situation specifically so please contact us so we can locate your file and address your concerns directly. Looking forward to speaking with you!

brianwf5
brianwf5
1 review Delhi, ON
10/10

roof

Sales team was great and service was very good.
Install went very well and contractors cleaned up after roof was completed.

Approximate cost of services:
$20,000.00
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Company Response

Great to hear and that's what we work for. Now enjoy the peace-of-mind of never needing to worry about your roof again. Thanks again.

S. Hockley in Kingston
S. Hockley in Kingston
1 review Kingston, ON
9/10

New cottage roof

I had my new Hygrade roof installed in Nov 2016. I am very pleased with the results so far. It took a few months to get it installed once i ordered it but when i was next in the queue the delivery, install, cleanup was excellent. There is an inspection pending by the company but i cant see any defects or issues.
50 year roof - i wonder if ill be around when i need the next one - probably not.

Approximate cost of services:
$6,000.00
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Company Response

Thank you very much for your kind words here. Having permanently cured well over 14,000 roofs since 1988, and now approaching 1,000 installations per year, we do from time to time have to deal with growth issues such as, as in this case, prolonged installation times. We trust it was worth the wait as you'll soon forget the time it took. You'll just enjoy the way your Hy-Grade looks and the peace-of-mind it brings for many decades to come. Thanks again.

egastap in London
egastap in London
1 review London, ON
10/10

Hy-Grade metal roof

So pleased with my new roof. Excellent product, well engineered. From the delivery guy to the installers.....they were fantastic. Installation was 1 day and 3 hours and it looks fantastic. Get many comments from neighbours....all very positive. Love it! No more shingles to replace every 8-10 years.....Yippee!!

Approximate cost of services:
$19,000.00
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Company Response

Wonderful news and comments. Thanks for your decision to invest in a Hy-Grade. We're so very happy you're happy. Thanks again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hy Grade Steel Roofing Systems Ltd.

Hy-Grade Steel Roofing is Ontario's #1 and original permanent steel roofing solution. We have been manufacturing and installing our system since 1988. Its unique design is made for Ontario's temperature extremes allowing for expansion and contraction without pulling on the fastener or wearing the metal around it. Contact us for ...
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