Just one window replacement. Max Green was a little more expensive but I liked the lifetime warranty on the hardware. The casement window that was replaced was having problems with the crank such that I thought the time will come that it becomes nonoperational. The window openers vary in size and I could not find a replacement. Emails were sent with information so that mistakes would be noticed before the window was ordered. I did have a change to the order and all communication was handled promptly. The window came earlier than expected. Jim, the installer was very accommodating. The clean up done was awesome, I just had dust to clean up, which is to be expected. My final invoice included a critique sheet. Obviously this company is committed to providing good customer service when they are actively seeking feedback. I would use this company again.
- Approximate cost of services:
- $1,700.00
- Company Response
Hi M, Thanks for the feedback! Yes, we do always want to get better which is why we ask what we could do to improve on every project and ensure complete satisfaction before we consider the project to be complete. As far as we are concerned a 9 out of 10 is a fail and means we didn't fully meet or exceed expectations. We are the first to admit we're not perfect but we are certainly striving for the best customer experience possible. I am glad you were happy with the service and quality, and we look forward to working with you again for any of your other exterior renovation needs. Thanks again, Adam.