Reviews

1/10

Have done 6 moves and this is the worst ever. Lots of damages, broken items. My claim was denied so not only did I pay for move but also for damages incurred by the movers.

Approximate cost of services:
$14,000.00
1 of 1 people found this review helpful.
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Company Response

Hi "M" Thank you for taking the time to bring this to our attention. We apologize in advance if your experience has been less than what we intended, and can assure you that your concerns are taken seriously. We will begin a process to review and resolve your concern immediately and should you have any additional information that you would like to provide, please send directly to me at customercommunications@amjcampbell.com 

10/10

Just one window replacement. Max Green was a little more expensive but I liked the lifetime warranty on the hardware. The casement window that was replaced was having problems with the crank such that I thought the time will come that it becomes nonoperational. The window openers vary in size and I could not find a replacement. Emails were sent with information so that mistakes would be noticed before the window was ordered. I did have a change to the order and all communication was handled promptly. The window came earlier than expected. Jim, the installer was very accommodating. The clean up done was awesome, I just had dust to clean up, which is to be expected. My final invoice included a critique sheet. Obviously this company is committed to providing good customer service when they are actively seeking feedback. I would use this company again.

Approximate cost of services:
$1,700.00
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Company Response

Hi M, Thanks for the feedback! Yes, we do always want to get better which is why we ask what we could do to improve on every project and ensure complete satisfaction before we consider the project to be complete. As far as we are concerned a 9 out of 10 is a fail and means we didn't fully meet or exceed expectations. We are the first to admit we're not perfect but we are certainly striving for the best customer experience possible. I am glad you were happy with the service and quality, and we look forward to working with you again for any of your other exterior renovation needs. Thanks again, Adam.

4/10

I had my driveway and patio cemented, it took 2 trucks. The guy that Adrien hired to remove the cement damaged the aluminum casing on my basement window and damaged my shrubs, they have still not grown back yet and this work was done in fall of 2011. Not much was said, other than the damage wasn't too bad and the shrubs would grow back. Driveway looked great upon completion and they went the extra mike to make a really nice finish on the surface. Also did kind of a parging on the retaining wall along the driveway,really looked great. After 2 winters cement keeps developing new cracks and the parging keeps cracking off. Also had a garden hose and a utility knife disappear. The hose was replaced with a cheaper one. Adrien was informed about the cement cracking last year. He said he was busy, but to call at a certain time and he would come if he had the time. He was too busy that day and have not heard from him since. I would hesitate to recommend this company as they do not seem to follow up on any problems. It is now 2016 the driveway is developing more cracks and the cement is starting to develop small pits

Approximate cost of services:
$20,000.00
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