We had a front door and sliding back door installed. The whole process went very smoothly from the consultation with Shawn to the delivery and install of our doors. Customer service was very good, everyone responded to any questions we had and they were very accommodating in making the installation dates work for us. The installers were friendly and knowledgeable. They were conscientious of how to bring the equipment to the back deck without causing any damages or mess. They cleaned up after the job and everything was left neat. It was a very positive experience. Thanks again for everything.
- Company Response
Thanks for the wonderful review Nadia and Romano! Unfortunately it seems many contractors in this day and age are only focused on doing projects at as low of a cost as they can and don't spend the time needed to provide a very smooth customer experience. There are a lot of moving parts and details to consider in a renovation and those often get overlooked by contractors who do not have detailed processes in place for all team members to routinely follow. While scheduling renovations with custom ordered products is a challenge in itself we certainly do our best to accommodate any specific installation date requests to minimize the inconvenience to you and your family! Thank you for being very understanding of the small weather delay too! Cleanliness and care should be a standard in any business but unfortunately many contractors think messy job sites is the norm! We work very hard to ensure we set a professional "white collar standards" in a "blue collar industry". After all, why should only the lawyers and engineers and other "white collar industries" be the ones who follow processes and provide a professional experience? Thanks again for the opportunity to work with you and we look forward to assisting you with any exterior renovation or solar energy projects in the future. Cheers, Adam