Stairs R Us.

We hired Stairs R US in 2005 to renovate our existing stairs from the main floor to the upstairs. A new hardwood stair was installed and the risers had a thin oak piece glued on so it looked like oak. A new railing was installed and the boxed in stairs on the right side in the pictures was opened. The problem began when we noticed the owner was not supervising his workers, who whenever I saw them had a cell phone to their ear. When asked where dad was, we were told he'll be here soon. When the job was finished there were definite problems. When looking from the front door, one stair half way up looked to be on a slant and the railing had two rungs on one stair. There was a hole that I could put my finger through on the riser where the two rungs were situated, unseen in the pictures. The bottom stair was not to code. The railings weren't flush with the handrail as seen in the pictures. We called several times asking Stairs R Us to look and fix the problems. Never came. A letter was mailed and never responded to. Fortunately, only a deposit was given and they never saw the balance. The stairs looked horrible and cheap. We hired a second company who ripped out completely the Stairs R Us stairs and replaced the poor quality work done by Stairs R Us. I would not recommend them as a company who supplies good quality or one that stands behind their product or service.