I called based on the recommendations of this site. They told me Kyle works my area and he would call to set up an appointment within 2 days. Kyle finally gets around to calling me a week later. He arrives and is all over the map but I figured maybe this is how these guys are. He promises me a quote right away and would get to the work by the weekend depending on weather. Kyle disappeared!!! Today I found the card he left and discovered the number was out of service. I called the office and got the owner he headed right over and stayed right there to give me a quote for immediate and for the follow-up work. He treated my trees and promises he will be here next week to do the removals of the diseased trees and the pruning. I am so glad that I didn't give up and tried again. It turns out Kyle was a very dishonest individual who left the company in a bad way the beginning of the week. Paul is the owner and you can see that what Kyle did has had a personal effect on him. If you had Kyle promise you service or misrepresent this company don't give up on the company they are very knowledgeable and honest.
- Approximate cost of services:
- $360.00
- Company Response
Thank You Lori,
It is very hard to find good reliable employee in Calgary. It is even harder to find good reliable Certified Arborist. We did a mistake when we trusted Kyle to serve our customers in your area of the City. We apologize for the delay before you got the service. I am glad you understand the situation we went through.
I am glad to tell you that we hired a new Certified Arborist that is highly qualified and reliable. Her name is Kristina, she own an Environmental Horticulture and Arboriculture diploma with Old College and she is also a Certified Journeyman Gardner. We can now guaranty that you will have a real professional to your place if you call Your Tree Doctor tree care service again.
I am sure that you will be please with Kristina next time you will need services for your tree and shrubs.
Paul Saindon, owner of Your Tree Doctor