Reviews

9/10

I called based on the recommendations of this site. They told me Kyle works my area and he would call to set up an appointment within 2 days. Kyle finally gets around to calling me a week later. He arrives and is all over the map but I figured maybe this is how these guys are. He promises me a quote right away and would get to the work by the weekend depending on weather. Kyle disappeared!!! Today I found the card he left and discovered the number was out of service. I called the office and got the owner he headed right over and stayed right there to give me a quote for immediate and for the follow-up work. He treated my trees and promises he will be here next week to do the removals of the diseased trees and the pruning. I am so glad that I didn't give up and tried again. It turns out Kyle was a very dishonest individual who left the company in a bad way the beginning of the week. Paul is the owner and you can see that what Kyle did has had a personal effect on him. If you had Kyle promise you service or misrepresent this company don't give up on the company they are very knowledgeable and honest.

Approximate cost of services:
$360.00
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Company Response

Thank You Lori,
It is very hard to find good reliable employee in Calgary. It is even harder to find good reliable Certified Arborist. We did a mistake when we trusted Kyle to serve our customers in your area of the City. We apologize for the delay before you got the service. I am glad you understand the situation we went through.
I am glad to tell you that we hired a new Certified Arborist that is highly qualified and reliable. Her name is Kristina, she own an Environmental Horticulture and Arboriculture diploma with Old College and she is also a Certified Journeyman Gardner. We can now guaranty that you will have a real professional to your place if you call Your Tree Doctor tree care service again.
I am sure that you will be please with Kristina next time you will need services for your tree and shrubs.
Paul Saindon, owner of Your Tree Doctor