The FCI Design Associate did an excellent job helping us decide on what type of hardwood flooring we should have, based on the warmth of our wood furniture, colour of kitchen cupboards etc. As a result, the hardwood that we picked out for installation makes our house look beautiful. There was a glitch insofar as the installation was to take one day, but it ended up taking two days as we had a sub-floor of glued down particle board in one section which needed to be removed first. We also had one minor issue with the flooring after installation which was fixed right away. We are quite pleased with the flooring which was installed in our living room, dining room and down three stairs leading to the front foyer. The flooring installers did an excellent job and worked very hard. The only complaint we have is that the Operations Manager never returned our house key to us, but that's very minor. We wish we had installed hardwood years ago as it makes such a difference to the look of the house. Overall we are very pleased with the work.