Art Metal Workshop Inc.

We had Art-Metal install a new front railing back in January.
We booked the job in November, and with the holidays, they gave us an honest estimate. We decided to wait, hoping for a mild December. Worked out.

The day finally came and a couple gentlemen arrived with our railing to install. They had one section up in a hurry. Unfortunately, there was some miscommunication on the initial plan, and the uprights that would support out awning weren't built. I talked to Mariya and Yevgeniy over the phone about it, and they handled me very well. In the heat of the moment I lost my temper. And they were supremely professional throughout.

The railing was thrown back in the truck and the next morning the same railing with uprights added arrived and was installed a second time.

This time around, I had an issue with how the hand rail on the stairs met with the porch railing. Yevgeniy explained that it was built to code, but it just looked off to me, and I requested that they connect to the rails, even though it may not be 100% to code.

Once again Art-Metal acted quick and delivered what I requested. They showed up while I was at work, made the change on site and had everything painted and cleaned up before I got home.

Every project is bound to have a hiccup or two along the way. That's a given. It's how a company handles these hiccups that speaks volumes.

I had a neighbour this morning ask who did our railing and I didn't even hesitate to give him all the contact details. I couldn't be more happy with the overall results. And I have and will continue to recommend Art-Metal. And I'll certainly be giving them a call when the back railing needs replacement.

Thanks Mariya/Yevgeniy. You handled a difficult customer with professionalism, and won me over entirely. Very much appreciated.