I contacted the company via a Craigslist ad which noted they offered flat rates advising that we needed 2 desks and a desk hutch moved from Bay/Dundas to Bay/Adelaide on April 3rd. I specified we required two lifters with truck and asked for pricing. The response I received was that it will cost $180 for 3 hours. With GST, I expected a total cost of $189. I agreed to this price and reconfirmed the details on the phone and setup a time of 1:30pm.
The movers called to ask if the move could be rescheduled to 12pm. We accommodated and then they showed up over 45 minuets late, at approximately 12:45pm.
They loaded the truck with the 2 desks, desk hutch, and approximately 5 small bankers boxes. When they arrived at the destination, they presented us with a bill for $299. $180 flat rate, 2 x $40 = $80 for 2 extra heavy items (desks), subtotal $260 and GST for $39 (which is more than 5%). They held the items hostage for payment, leaving no choice but to produce the funds of $300, despite that we had agreed, in writing by email for flat rate of $180 based on the listed items. We went to the upper level to get a copy of the paperwork, and the drivers drove off without notice that they were leaving.
We phoned the office and received a call back. We advised of the issues regarding the overall overcharge and the overcharge of GST and was told that someone would call us immediately back after talking to the drivers. This did not occur. We contacted the Better Business Bureau on the matter and they did not respond to them either.
- Company Response
WE INDEED GAVE THE CLIENT A RATE OF 180 FOR THREE HOURS BUT THEY FAILED TO MENTION THAT THESE WERE TWO HEAVY DESKS WEIGHING ABOUT 300 POUNDS EACH. OUR CONTRACT STATES THAT WE CHARGE EXTRA FOR ANY HEAVY ITEMS.
THE CONTRACT WAS PRESENTED TO THE CLIENT BEFORE WE EVEN DID THE JOB.
BY SIGNING THE CONTRACT THE CLIENT AGREED TO OUT TERMS AND CONDITIONS. ONE OF THE OTHER TERMS WAS THAT WE WOULD CHARGE GST PLUS A 10% SERVICE FEE.
WE NEVER HOLD ANYONES PROPERTY AS HOSTAGE THAT IS INCORRECT.WE TAKE FULL PAYMENT ONCE WE HAVE COMPLETED THE WORK.
WE HAVE THE CONTRACT DETAILS POSTED ON OUR WEBSITE FOR ALL TO SEE.
WE ARE PROFESSIONAL IN OUR APPROACH AND OTHER CLIENTS CAN TESTIFY TO THAT.MOVERS ON DEMAND HAS BEEN IN BUSINESS FOR MORE THAN 6 YEARS AND WE CONTINUE TO GROW DESPITE SUCH CLIENTS WHO WANT TO POST MISLEADING INFORMATION.
PLEASE CHECK OUT OUR WEBSITE WWW.MOVERS-ON-DEMAND.COM FOR MORE INFORMATION.