From the initial sales call with Dmitri to the final installation and GreenON rebate submission, the team at Galaxy Windows was amazing!
Dmitri was right on time for our initial consultation and arrived at my home when he said he would and he also called to confirm when he would be arriving. Dmitri was very knowledgeable and patient in explaining the options for replacing my windows and patio sliding door and provided the necessary information for me to make an informed choice. He also brought along a sample of the window that we would be installing so that I can see and operate the hardware.
Once I decided on going with Galaxy Windows to replace my windows and patio door, Alex called to arrange for a time to come and take final measurements of my windows. Again, Alex arrived right when he said he would and was quick to get all the information he needed to have the windows ordered.
On several occasions I had to follow up with Dmitri and Alex from the office and received prompt replies to all my questions. When the Ontario government cancelled the GreenON program, Alex assured me that my windows would be installed in time to qualify for the rebate. My installation was scheduled for September and the team kept to that date.
On the day of installation, Alex and Vlad showed up at my house and were very professional in the way they worked on removing and installing my windows. They did their best to minimize the amount of debris created when removing the windows and after the installation they cleaned up and left me with only a quick vacuum of the work area. Dmitri dropped by on the first day of installation to show me how to remove the screens and to check if everything was going well. The installation was completed in one and a half days which was right on from the estimate which made planning for me quite easy.
Two weeks after the installation and after I had sent Alex all the required information for the GreenON rebate, I received an email from Alex that he had prepared my submission and all I needed to do was to go to the GreenON website and complete the submission process. Alex did all the hard work for me and I just needed to confirm the details.
I would highly recommend the team at Galaxy Windows for any Window or Door replacements. Amazing team from start to finish!