Mason Irrigation

Sprinkler Systems
Vancouver BC
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65%

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Reviews by rating (past 12 months)

Reviews for Mason Irrigation

Average customer rating:
8.8 10 (6 reviews)

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David Fowler from Surrey
David Fowler from Surrey
1 review Surrey, BC
10/10

Sprinkler System

Mike and his crew installed a 12 zone sprinkler system at our home. He is extremely professional, reliable and meticulous in planning and installing the system. The work was completed with the highest quality, on time and as estimated. His price was extremely competitive and the work site was left very tidy after each work day. Mike instructed us how to operate the system before he left and ensured us that he would always be available for any further questions or concerns. I would highly recommend Mike and Mason Irrigation for any size of sprinkler installation.

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Company Response

Thank you for the nice review David!

Suman Cohoon from Surrey
Suman Cohoon from Surrey
1 review Surrey, BC
10/10

Sprinkler system

Exceptional service. Mike and his crew were absolutely professional throughout the installation. They arrived when they said they would and finished the job in the timeframe they gave me. Mike knew I really wanted hanging basket flow heads but I didn't want to pay lots. He was kind enough to just charge me for the parts. After the installation was complete mike walked us around pointing out all the heads and zones. You would never think that a few days prior the yard and garden was dug up. They left the yard and garden looking like it was never touched. Mike also showed us how to work the system and was very patient with me as I wrote everything down. He also showed us what to do for spring and winter maintenance so that we can save money and do it ourself. Thank you Mike and your crew for making gardening more enjoyable. I would totally recommend Mason Irrigation to my friends and family.

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Kevin Basran from White Rock
Kevin Basran from White Rock
1 review White Rock, BC
10/10

irrigation

The job was done on time, at a fair price, with excellent service. Exactly what we wanted! Mike the owner of the company, explained the process, the set up, the winterization and spring maintenace programs very clearly before starting. So we knew what to expect. His crew left the job site in clean condition, which was a bonus. Overall we're very pleased we went with Mike and his crew. We would easily recommend them to anyone looking for this service.

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Brad Smyth from Surrey
Brad Smyth from Surrey
1 review Surrey, BC
10/10

4 zone install

Mikes service was second to none, the crew was in and out, my yard has never looked so healthy. They never had a problem answering my questions or fixing small problems. Thx Mike

1 of 1 people found this review helpful.
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ventesh from Vancouver
ventesh from Vancouver
1 review Vancouver, BC
3/10

Irrigation Installation

Sprinkler layout was not very well organized. Service is very slow and Mike was not very helpful when I sought his help with regards to sprinkler head coverage issues. He overloaded one zone with too many heads and it took him forever to fix it.

1 of 2 people found this review helpful.
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Company Response

Dear Ventesh,

We are sorry that you were unhappy with your recent service and it really surprised us to see just how unhappy you were with our company as a whole. You have been an appreciated customer of ours for the last 2 1/2 years and through that we would like to think we provided nothing but quality service to you. At times it may have taken us longer than you would have liked to arrive but we also were trying to fit you in a time when we were in the neighborhood, as we never charged you for any of our visits.

A year after your system was installed we were still receiving accolades from you regarding the service you were receiving and that you were recommending us to friends and family. We have been to your house many times over the last 2 years because as a self proclaimed "perfectionist" you were concerned with overwatering, then under watering, then back to overwatering, and so on. You had tried to adjust your sprinkler heads and asked us to come out to fix them which we did - again never charging you.

You recently added shrubbery to the middle of your yard and when you mentioned you were not receiving proper coverage we had to point out the shrubbery was never originally there and that it was not a fault of ours that water coverage may change after your landscaping has changed. You also changed the initial design of the irrigation system that we were intending to install as you were concerned with tenants parking over the road curb on your grass and potentially damaging the sprinkler heads. The design of the system was under your instruction even though we explained how we would recommend it be installed. Though we did not agree with the design you were wanting, we always made sure there was adequate water coverage.

We really do value you as a customer and have always tried to keep customer service our number one priority. Please feel free to contact us in the future if there is anything we can do to come to a resolution.

The Cook's in South Surrey
The Cook's in South Surrey
1 review Surrey, BC

First Review

10/10

Sprinkler installation

The thougt process around lay out and installation was excellent. The system is working well and is easy to adjust and maintain. I have called once for service and received work the same day. Winter maintenance is excellent and spring start up has been flawless.

1 of 1 people found this review helpful.
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More about Mason Irrigation

Lower Mainland irrigation installation, repair and maintenance.
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