After many years of being problem free, I had my dreaded first crisis with my laptop. I couldn’t get anything to function. Everything seemed frozen. Was distraught and on the verge of tears when I brought it to Fujitech and Joseph quickly eased my worries. He did some diagnostic testing and said my hard drive was most likely the issue. He spent a considerable amount of time explaining things to me and answering my endless questions. He gave me my options and did not try to upsell me with anything. In fact, he recommended replacing my drive with a smaller size, because he said I didn’t really need a bigger one with my usage. The smaller size cost less and he could have easily not even given me that option. He also recommended me switching from the traditional hard drive that I had to a solid state drive (SSD). I had no idea what a SSD even was and Joseph patiently explained the differences to me and what I could expect if I switched to SSD. Joseph replaced the hard drive, reinstalled Windows 10 and my programs and recovered and transferred all of my data. He also fixed the back-up I was using and gave me anti-virus advice and explained what I would need to do when I got home with my internet connection and printer. Not only did Joseph fix everything, my laptop is significantly faster with the SSD he recommended. I can’t say enough good things about Joseph. He was friendly, fair, kind, honest, knowledgeable and very patient. Although I hope I never have another crisis, my anxiety level has been reduced because I now know that I have a great “computer guy” if I need one. I took all the remaining business cards Joseph had on his counter so I could share them with my friends and family. Thank-you so very much for helping me Joseph. I hope you stay in business forever!!!