HomeStars  >  Plumbing in Newmarket  >  Harris Plumbing
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84%
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Reviews by rating (past 12 months)
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Reviews for Harris Plumbing

Average customer rating:
8.5 10 (55 reviews)

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Private User
2 reviews Barrie, ON
10/10

The laundry tub was leaking and the old faucet needed attention. The leak was do to a loose connection. Scott didn't charge for that ... a two minute job it turned out. But the faucet had to be replaced. He had one in the truck and installed it. Now no more leaky faucet. The toilet upstairs needed attention ..... Scott replaced all the insides, did a leak test with some blue dye, it's now good as new. Yes plumbing work isn't cheap but the peace of mind when a good job is is worth it to me.

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David in Thornhill
1 review Markham, ON
10/10

Excellent service!!! On Aug 12, 2017, our sewage drain to the street became obstructed suddenly, on a weekend. The first company didn't return our call. Harris plumbing answered immediately, kept us up to date about arrival time, and got someone there the same day, despite a very long commute. We have a special needs adult child who caused a major disturbance while the repairman, Scott, was here. He fixed the challenging repair with skill, kindness and understanding, in spite of the difficult and very challenging circumstances presented by our child. Harris Plumbing called the next day to check that all had gone well. We would highly recommend them. The repair job was excellent and we are 110% satisfied. A special thank you to Scott for going over and above the line of duty! If it wasn't for him, we would have been in major trouble. He really saved the day!!! I really don't know what we would have done without his skill and patience in managing the situation with our son.

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Company Response

Hello David and thank you so much for taking the time to write about your experience with us. We are very happy to have assisted with your situation and your family is wonderful! Thank you so much for your valuable business - it was our pleasure.

Private User
2 reviews Barrie, ON
2/10

Had a sewer blockage issue. Harris plumber came out and cleared the pipe and charged $600. The service tech did a good job, but I found the price to be a bit steep. On a whole they did the work at the time. Three days later I had a blockage again which I believe to be an incomplete repair from the first occurrence. The next plumber came out to clear the blockage and camera the pipe. He stated that it was not normal to return this soon, but would have to charge me $800 for camera and service (a discounted price). He did a good job, but i was disappointed they would not warranty the work on the first repair. I have not had any issues over the last month and was not charged the second $800 at the time and was pleased that they repaired the issue to take care of their customers. Today I woke up a month later to the $800 charge on my credit card. Disappointed that they would not stand behind their work and that they over charge so heavily. The plumbers do good work, but I would shop around as you will end up paying too much and they will not stand behind their work in the end. It's hard to believe a clear pipe would block three days later if the job was completed correctly on the first occurrence. Have lived in the house for twenty years and have never had any real issues. Had another company come out to camera the pipes. They ensured me there were no problems with the pipes.

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Company Response

Second Note: It has been several weeks since I requested that this customer contact me to identify himself to enable us to investigate his situation. We have heard nothing. The dollar numbers he mentions are not what we charge so I am curious.

Original Response: We regret that you have not enjoyed your experience with us overall. If you could provide your name I would like to investigate this instance so that I can determine if there was a billing error or not. I would also be interested in what our camera found.

Did you contact us when the second charge was processed? We would have been more than happy to investigate at that time for you.

We do stand behind & warranty our work - on every job. In business for 43 years, we have a solid reputation in the community. We do warranty drain calls for a period of time however we cannot control what people (or their guests) put down their drains. As you can imagine, we find some pretty strange things when we clear sewage pipes. Rather than calling another company we would have preferred that you call us back to remedy the situation.

Please email me personally at [email protected] with your contact information and I will immediately look into this for you. We provide excellent workmanship and warranty everything we do. I would like more details please.
Thank you.

Timber in Barrie
1 review Barrie, ON
10/10

I would like to thank all of the office staff and the technicians who assisted with my lack of hot water issue. Heather, Andrea and Ashley in the office were extremely pleasant and patient with my requests and Mike, Cameron and Wes were excellent representatives of Harris Plumbing. Mike's expertise is exceptional.
Many thanks again! Anne

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Company Response

Hello Anne! First off sorry about the late response to your wonderful review of our work and our staff. It was our pleasure to serve you ~ we are always here to assist with emergency repairs, new fixture installations, water improvements ~ whatever plumbing concerns you have. Enjoy this wonderful Indian Summer Anne and thanks again.

Joan in Leaside
15 reviews Toronto, ON
10/10

Harris Plumbing has been my go-to for plumbing help for almost 30 years. During that time they have done a variety of repairs and improvements in my homes: everything from toilet repairs and piping issues to installing new sinks, kitchen counters, and dishwashers. During the past couple of years I have been lucky enough to have Mike Fosberg do the work -- always friendly, professional, punctual, and with his years of experience behind him, someone whose skills and knowledge I trust. When plumbing issues arise it's reassuring to know there are professionals I can count on to solve them.

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Company Response

Hello Joan, I hope you are having a wonderful day & how fantastic to hear from you on HomeStars! Thank you so much Joan for your wonderful compliments about your experiences with Harris Plumbing. Yes we've been around for 43 years and Ray still comes in for the occasional meeting! It's true that time flies when you're having fun, and we certainly have fun bringing top-tier services to amazing clients like you! Many thanks again Joan, take good care. Like our slogan says ... we are "The Plumbers YOU Can Count On!"

Jeff in Scarborough
1 review Newmarket, ON
10/10

Mike came to my house in the spring to look into water temperature issues. He had already installed a water softener and did some other plumbing repairs in the winter and I was more than happy to enlist his services again. He was willing and able to trouble shoot issues I was having related to a solar preheat hot water system that was installed by a "solar tech" that was not functioning and the solar guy had no clue how to resolve it. Harris plumbing is very reliable. They always notify you when the tech is either on his way or may be delayed due to another job going longer than expected. They are and Mike in particular a very solid business and I would recommend them to anyone asking for plumbing services.

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Company Response

Hello Jeff and Happy First Day of Summer to you! Thank you so much for your Homestars review of our company and our workmanship... we appreciate you taking time out of your busy day to do this. Our singular goal as a team here at Harris Plumbing is to raise the bar on plumbing service in general and to WOW our customers with our knowledge, workmanship and service level. We very much appreciate your business ~ thank you again.

Sarah
3 reviews Bradford West Gwillimbury, ON
10/10

This is the 3rd time I have had Harris Plumbing come by for different plumbing issues. Each time they have be courteous, on time, honest and a pleasure to deal with.

I highly recommend this company.

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Company Response

Hi Sarah! It was a pleasure to assist you once again with your home plumbing needs. Thank you so much for taking the time out of your busy day to post this review of our plumbing services.. we sure appreciate that.
Take care Sarah, your friends at Harris Plumbing

rustytrucker in Barrie
1 review Innisfil, ON
10/10

I have had Harris Plumbing out to my (new to me) house in Innisfil on 2 separate occasions and I have the utmost praise for their professional attitude and workmanship. I felt very comfortable asking questions that some plumbers might have thought were foolish but your staff had no problems giving me an answer. I will definitely be calling Harris Plumbing for any plumbing issues in the future. Russell Tripp.

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Company Response

Hi Russell! Thanks so much for your kind words! We feel it's so important to advise our customers about their home's plumbing systems and how we help. This way they may be aware of issues before they become critical and cause damage. We all work very hard to ensure our first-time customers become repeat customers. It was a complete pleasure working for you and we appreciate your long-term business - and your testimonial!

Dave H. in Barrie
1 review Barrie, ON
10/10

We called to have our regular problem, plugged main line snaked like we require ever 16-18 months from other regular plumbers. Harris showed up and snaked the line and tested to see if the water was draining. The water started flowing again. Thanks where things were different. All other plumbers would have left at this point. Harris Plumbing said the water wasn't flowing properly yet and snaked again with even more line. Long story short, they did not leave until the job was completed properly. They may not be the cheapest, but they complete the job properly. Thanks Dave H.

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Company Response

Hi Dave and thank you so much for taking the time to post this review of your experience with Harris Plumbing. And thanks too for pointing out that we are different from other plumbers. Our motto "The Plumbers YOU Can Count On!" is our mandate and we love a challenge. Sometimes doing the job right takes longer and that can cost more but we will always do whatever it takes to make our customer happy. Thanks for your business.

JB
1 review Toronto, ON
10/10

When we arrived at our cottage in Tiny Township on a Saturday, the water would not work. We waited for the line to thaw. By noon we realized that it was more than a frozen water line. We called Harris Plumbing and Jeremy arrived about 3 pm. (He had called and said that he would be there between 3 and 3:30 pm.) He diagnosed the situation. Our pump had frozen and cracked. Jeremy had to return to Barrie to get the parts required to replace the pump. He arrived at 8 pm and proceeded to work on the pump until midnight so that we could have water. Thank you Jeremy! The next day, we noticed a leak in the pump and called again. Jeremy arrived around noon and tightened the clamps and the leaking stopped. We are very pleased with the service. We would highly recommend Harris Plumbing.

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Company Response

Hi JB and thanks so much for your kind comments. Yes Jeremy is like a "pump ninja"! Like all our plumbers, he won't give up until the customer is happy. I'll forward your thanks to him for sure and thanks for recommending us to your friends and neighbors. Have a wonderful cottage season!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Harris Plumbing

At Harris Plumbing, family owned and operated since 1974, we offer a complete suite of professional residential, cottage and commercial plumbing services that really "raise the bar" in Newmarket, Aurora, Barrie, Huntsville and everywhere in between. We are 100% focused on Quality Workmanship & Customer Satisfaction.

For example: Your call is always answered by a real person - any day or night even on holidays. Our expert technicians are hand-picked - uniformed, drug free, highly trained, in fully stocked reliable trucks. This saves you time and money.

24/7 emergency services plus complete bathroom and laundry renovations throughout York Region, Simcoe County and Muskoka. Professional, reliable services by licensed, local and insured craftsmen, we take pride in our work and will always respect your home, cottage and property.

Water softeners, water conditioning, tankless hot water plus hot water tanks, drain clearing and camera inspection service, main sewer drain replacement. Complete bathroom and laundry renovations, including professional design - on budget and on time. Fixture upgrades like toilets, showers, bathtubs, etc.
Cottage services: water treatment systems, renovations, upgrades, pump upgrades repair & replacement, septic treatments, complete or partial re-piping.
Expert drain cleaning and clearing, repairs and complete main drain replacements.

We are The Plumbers YOU Can Count On!

CATEGORIES
Plumbing, Drain Services, and Bathroom Renovation
PRODUCTS
Offering 24/7 emergency service, we bring a complete suite of professional plumbing services for your home, cottage and business. We use only high quality products with the best warranties. Our workmanship is perfection and we guarantee everything we do for you. Water treatment - Novo high quality softeners, UV, RO and all types of filtration systems. Navien tankless hot water systems and hot water tank replacement. Quality fixtures + faucets replacements, bathroom renovations and outside drain cleaning, repairs and replacements. Expert repairs inside and outside your home, office or cottage.
SERVICES
Drain clearing and camera inspection service, drain replacement. Complete bathroom and laundry renovations, including professional design - on budget and on time. Bathroom, kitchen and laundry room upgrades. Cottage services: water treatment systems, renovations, upgrades, pump upgrades repair & replacement, septic treatments, complete or partial re-piping. Expert drain cleaning and clearing, repairs and complete main drain replacements.
BRANDS
Toto, Grohe, Kohler, Moen, Novo, Navien, Bradford White, Maax, Mirolin, Lukx, Judo, Franke Kindred, Insinkerator, Myers, Hydromatic, BioSmart just to name a few
SPECIALITIES
We pride ourselves on our efficient customer service and quality workmanship - right from your original call to our Client Care Coordinators, to the talented, highly trained technicians, to the birthday card for your hot water tank! As Harris Plumbing, we are.. The Plumbers YOU Can Count On! and we will work very hard to earn - and keep - your business.
WEBSITE
http://www.harrisplumbing.ca
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
22
PAYMENT METHOD
Cheque, cash, visa, m/c
LICENSES
Backflow Prevention, Master Plumbers, Well Contractor
MEMBERSHIPS
Aurora Chamber of Commerce, Newmarket Chamber, BBB, Muskoka Lakes Chamber, Huntsville Chamber
LIABILITY INSURANCE
Yes
DIPLOMAS
$5M
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
none
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
One year written warranty
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