Dr.Pipe

Plumbing
9 Renoak Drive Toronto ON M2R3E1
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92%

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Reviews for Dr.Pipe

Average customer rating:
9.4 10 (24 reviews)

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DK in North york
DK in North york
2 reviews Toronto, ON
10/10

Drain replacement, backflow valve, sump pump, etc

We woke up one morning to a bit of a lake forming in the basement.

Max from Dr. Pipes was recommended to us by a neighbour-friend who had also needed a backflow valve and some of the drains under his house replaced.

Max came over and talked to my husband and I about the quote. He could see that I needed to understand what he recommended, and took the time to explain it to me, not just my husband. I don't even think I was especially friendly that day - I didn't trust anyone.

We had already gotten 3 quotes in total when we made the choice to go with Max's company. It's not just the money, it's the quality, the strategy, and the trust that tells me who I'll give my business to.

Max and his workers are reliable, honest, clean, polite and just overall nice to work with. The quality of the work is top notch and adds value to our house now that it is done. Our insurance rate went down, too.

We now also enjoy peace of mind, having already gone through a rainy autumn with no sign of water anywhere. Hearing the sump pump do its thing one night during a late-fall storm was a nice feeling.

I have every confidence that this spring, when the tree roots grow and the snow melts, the pipes will all be fine. But if not, I also trust Max to get back over here and make it right for me. I'd be shocked if he didn't uphold the warranty right away if we call him. We have that level of trust in Max now.

1 of 1 people found this review helpful.
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Company Response

We really appreciate your review of the service you received from Dr.Pipe Drain and Plumbing Services. Friendly recommendation of the company is really the highest rating for us. Good to know that we have been referred by your friends and we assure you that we make every effort to exceed all our customer's expectations.. We are pretty sure that your drain, backflow valve and sump pump are fine now. Thanks again

KK
KK
4 reviews East York, ON
7/10

Repair leaking tub faucet

We've used Dr Pipes for years and they've always have been responsive and thorough. I called them recently for a leaking tap and apparently there was a miscommunication and they didn't return 2 of calls. Once they came they thought they'd fixed it but it started leaking again in a day. I had to pay a second call out minimum charge for them to ce again. I bought replacement cartridges and he installed them. The problemis resolved, but did cost twice what it should have.

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Company Response

Thanks for your review. We appreciate your continued use of our services. It is unfortunate you faced double costs. We will pay more attention when discussing your next order. We are determined to provide you the best service possible from the best employees in the business. Thank you for choosing Dr.Pipe Drain and Plumbing Services!

Mike Bobbato from Toronto
Mike Bobbato from Toronto
1 review Toronto, ON
10/10

Main Service Line

Max was always available to communicate the status of the situation as the job progressed. The delays that were inevitable due to City of Toronto's delays were well managed by Max and his team. We had our main service line replaced from galvanized steel to copper, with minimal impact to the basement. I recommend Max for his professionalism and no nonsense approach, and fair pricing.

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Company Response

Thank you so much for the review of our plumbing service. We do look forward to being your plumbing and drain repair service providers should you require our services in the future. Thank you for choosing Dr.Pipe Drain and Plumbing Services.

Eileen in Bedford Park
Eileen in Bedford Park
5 reviews Toronto, ON
10/10

waterproofing

Max came to my house gave me a quote for an internal weeping tile system with pump along our back and side wall. He walked me through everything and educated me patiently. his guys started right away and were clean & professional & started at 8:30/9 every day. He handled the permit & inspection, did some extra concrete work and gave me a 15 yr. written guarantee. He also went above and beyond and also prepped the pump area in case we need to connect in the side of the house in the future. I would definitely recommend his company!

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Company Response

Thank you, Eileen! It is true, we make every effort to make you feel satisfied with our service. Warranties, quality, punctuality, cleanliness are our top priorities. It’s pleasant to read you like our waterproofing service. Thanks again, we appreciate your review and your business.

Mark B. from Thornhill
Mark B. from Thornhill
1 review Thornhill, ON
10/10

Dr.pipe Drain and Plumbing

I want to thanks max for helping me with my drain problem couple days ago. His crew finished my drain replacement in basement. Loved their work, very professionally and clean. I invite couple companies for estimate and i decide to go with him because he spend his time (not like the others) for full explanation of my problem. Thank you Dr.pipe team and Max personally.

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Company Response

Thanks, Mark. We would truly appreciate any recommendation you make to your family or friends, so that they too can experience Dr.Pipe Drain and Plumbing Services. We’ll gladly solve any drain problem or do any other plumbing repairs. Thank you again

Max from Thornhill
Max from Thornhill
1 review Thornhill, ON
10/10

Drain pipe relining

Max and his crew is prompt, personable, competitive and honest. He arrives on time and his crew is pleasant and makes sure they tidy up before they leave. We had problem with roots in our drain and Dr.Pipe solved problem with new trench less drain repair system and save our front yard. I would highly recommend Dr. Pipe Drain and Plumbing anytime!

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Company Response

Thank you, Max! You have listed the most important qualities which we aspire to be. And it is a great honor for Dr. Pipe Drain and Plumbing. We would be happy to become your choice in case you require plumbing or drain assistance.

jj1234 from North York
jj1234 from North York
2 reviews North York, ON
1/10

Plumbing Repair

A person was sent very quickly. I was not fortunate enough to get "Max" the owner. A very young guy came. He opened the walls in basement and main floor and helped identified the leakage. That's where the good things stop. The person wasn't very professional. He didn't have a flash light and had to use his small key-chain flash. He had to make a couple of phone calls to someone during the diagnosis. A small amount of water was continuously leaking out from the pipe. He said it may be from one of the washrooms upstairs. He didn't go check the washrooms and didn't have time to repair the leakage and said would come back 2 days later (with 1 day being the new year day public holiday) to fix. [I later got another company to do the repair, the first thing the other guy did was to stop the water overflow inside one of the toilet tanks upstairs. So, at least the leakage was stopped.]

0 of 1 people found this review helpful.
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Company Response

Thank you for taking your time to write a review over here. I wanted to explain what happened. We received a call on December 31 and quickly arrived to the site of the job. At this point the leakage was happening for couple of weeks and a thing like dry wall, carpets all were wet. We identified the problem which was damaged drain stack in the the pipes between the main and 2nd floor. We agreed with you to come over the very next day to inspect further and to fix the problem for the price of $650. Without any explanation you cancelled the job next day. Based on your reviews looks like you called another plumber and paid him $600 to fix the problem we identified earlier on. We appreciate and value the right of customers to choose any plumbing company they want, we ask you though not to judge us by the work that we were prevented from completing, due to $50 saving.

Caroline from North York
Caroline from North York
1 review North York, ON
10/10

Back-water valve installation

I was one of six houses flooded on my street.All of us had plumbing work done and I heard only good reports about the work and price.I wouldn't hesitate to recommend Max to my friends expecting they would get the same positive results.

1 of 1 people found this review helpful.
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Company Response

Thank you, Caroline. It’s nice to hear, that you satisfied with the Back-water valve installation. We appreciate your review and we are glad you felt so satisfied with the service you received Dr. Pipe Drain and Plumbing. Our company would be delighted to become the company you rely on in the future.

Newsletter Signup-724
Newsletter Signup-724
3 reviews Toronto, ON
10/10

Backwater valve & lead pipe replacement

After interviewing in my home three well known plumbing companies in Toronto, I chose Dr. Pipe. They were the most thorough in their inspection and answered all my questions carefully and without a condescending attitude. Max, the owner of the company, personally made the inspection and explanation. He did not send a "salesman" to my home, which is what one of the companies did, and did not pitch me more work than was necessary. His prices were within range of the other two. I did full research on the work before I called for inspections so I had a very good idea what needed to be done, and the type of equipment and products, so I was fully informed in advance. Max met every criteria I set for the job. His crew arrived on time. He did not farm the job out to a third party. The crew that arrived were his own workers and spent the entire time on my job. They were clean and took exceptional care in making sure my home was clean and tidy at the end of each work day. The job took four days: digging down into my cement basement floor to install a backwater valve to stop sewer flooding; changing the sanitary pipe; and replacing the old lead water pipe. This involved much digging up of the basement laundry room and the front yard. Nothing was damaged, they covered all appliances and walls with plastic sheets, and they took great pains to remove the dirt and soil as cleanly and efficiently as possible. They arranged the permit and the home inspection by the City inspector. I had no worries. After the project was completed, you would never know the basement floor had been dug into except for a small access panel in the floor for the backwater valve, and the front garden looked better than before. Now, when it rains heavily, as it did this past summer in Toronto when streets and neighbourhoods were completely flooded, I am not worried at all because the backwater valve has kept the rain and sewer water out of our basement. If you've experienced flooding during heavy rains, or need help on any type of plumbing job, I recommend Max and his company, Dr. Pipe. We no longer use the plumbing company we had been using for 15 years: they were becoming complacent and careless in their attitude. We have found someone who will treat our home with care and respect, as if it were their own, and that is worth a lot.

1 of 1 people found this review helpful.
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Company Response

Thank you. We are happy to read you were very satisfied with from Dr. Pipe Drain and Plumbing services. Backwater valve installation is a very important step for homeowners. As a rule, people are afraid of the mess and mud after the installation and especially after the lead pipe replacement. It’s great you are content with the result of our service and noted how clean we left the home. We also look forward to work with you again.

Michelle  from Etobicoke
Michelle from Etobicoke
1 review Etobicoke, ON
10/10

Basement Waterproofing

I contacted Dr. Pipe and Max promptly came out and provided a very reasonable quote and did a full explanation of the sewer backup valve and rebate program provided by the city. He did not pressure us in any way but was pleasant and very informative. I contacted him back and he agreed to come back that evening and finalize the contract. They started the work the next day and were quite neat, kept any and all overall disruption to us to a minimum. I would recommend is services to anyone.

1 of 1 people found this review helpful.
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Company Response

Thank you, Michelle We are grateful for your review and are thrilled to have provided the service you required and the answers you had been searching for. Thanks for choosing Dr. Pipe Drain and Plumbing services.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dr.Pipe

Dr.Pipe Drain and Plumbing Services specializes in quality plumbing services at disruptive prices. We beat any written estimate by 10%. We offer the best prices for trenchless drain repairs in Toronto. We value your home and will keep it clean. If you need the job done right the first time around by friendly plumbers - we are the company for you.

CATEGORIES
Plumbing
PRODUCTS
Catch Basins Cleaning, Clogged Toilets and Sinks, Drain Line Video Inspection, High Pressure Water Jetting, Eavesthrough Cleaning, Odours from Drains, Sewer/Drain Replacement, Sewer Backwater Valves, Sump Pumps, Leak Detection, New Installations, New Water Mains/Service, Odours from Unknown Sourses, Pipe Noises, Renovations
SERVICES
Trenchless Drain Repair, Sewer/Drain Replacement, Drain Line Cleaning, Drain Line Video Inspection, Bio Cleaning, Inside Waterproofing, Backwater Valves Installation
BRANDS
Ridged, Moen, A.S., Riobel, Aquabrass, Kohler,Gingers
STYLES
Trenchless Drain Repair Technology
SPECIALITIES
Any kinds of plumbing work
WEBSITE
http://www.drpipe.ca
YEAR ESTABLISHED
2006
NUMBER OF EMPLOYEES
10
RETURN POLICY
n/a
PAYMENT METHOD
cheque/credit cards Visa/ Master Card only
LICENSES
Master plumber license, fire prevention P.Eng.
MEMBERSHIPS
PEO.-Professional Engineers of Ontario
LIABILITY INSURANCE
Yes
DIPLOMAS
N/A
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
N/A
BONDED
Yes
PROJECT RATE
per job.
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1year for plumbing repair, 5 years for rough-ins, 10 years for waterproofing, 20 years for all under
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