We had Paul come to our house two years ago when we first moved in to clean our ducts and service our furnace. The service that he provided at that time was exceptional. He even fixed our gas dryer which had not been connected properly by the previous owners (we had never seen a gas dryer before and were confused as to why our clothes came out smelling like natural gas). He came by today to service our furnace and we were really happy with his customer service once again. He was honest enough to tell us that we won't need our ducts cleaned for another few years, called the day before our appointment to remind us he was coming, and - AMAZINGLY - called the day of to tell us he was running 15 minutes late. He was fast, efficient, courteous, clean and very honest with his pricing. He is honestly a pleasure to do business with. We will continue to use his team for as long as the company is in business.
- Approximate cost of services:
- $100.00
- Company Response
Its always great to have past customers call for service because they were happy with us the first time around, so thanks again for doing so. Customer service is one of the main aspects we try and evolve our business around (aside from doing the job properly of course) so glad you were happy with the call the day before, and courtesy call for running late, we appreciate your time just as much as your business, so keeping you in the loop is important. Thanks again really for the kind words, it means a lot to me. Look forward to keeping maintenance on your system, so hope to see you again next year. All the best, have a good rest of 2012. Paul