Agility Moving & Storage Ltd.

Moving & Storage
48 Lavender Rd Toronto ON M6N
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Moving & Storage
Agility Moving & Storage Ltd.
Star Score
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82%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Agility Moving & Storage Ltd.

Average customer rating:
9.8 10 (65 reviews)

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Jan M. in Toronto
Jan M. in Toronto
1 review Scarborough, ON
10/10

Best moving company ever!

I want to give a big shout out of thanks and job well done to Phil, Cornel and Al who did a fantastic job on my move on March 31, 2012 in Toronto.

From the first inquiry, David in the office was very good at following up and I appreciated having a confirmation email to refer to when the date got close.

They took great care in packing fragile items and they were very aware of the time and considerate of my budget. And they worked very hard all day long with no break - we could tell that we weren't paying for any more time than was necessary. We're very happy with Agility Moving and would use them again, and would highly recommend them.

1 of 1 people found this review helpful.
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Company Response

Hello Jan M,

Thank you for posting a review of our services. We are happy to learn that you were satisfied with the level of service provided by our moving crew. We will pass on the thanks to Phil, Al, and Cornell. In the future if you, your family members or friends require a mover, we will be more than happy to assist.

Kind Regards,
Agility Moving.

julie.saunders
julie.saunders
11 reviews Scarborough, ON
10/10

Move contents of three bedroom house

Agility Moving did a great job moving the contents of our three bedroom house to our new home. Setting up the initial appointment was easy, and I appreciated having a confirmation email to refer to when the date got close. They took lots of care in packing fragile/valuable items, consulting with us as they went to make sure we were satisfied with how they were doing it. And they worked very hard all day long with hardly a break - we could tell that we weren't paying for any more time than was necessary. We're very happy that everything fit in the truck, and nothing was broken or damaged en route.

1 of 1 people found this review helpful.
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Company Response

We greatly do appreciate that you took the time out of your busy schedule to submit this great review. We are all happy to hear that we met your expectations. We are firm believers in customer service, and will continue to provide the level which you received on your move. In the future, please keep in mind that if you do require our services you can request the same crew.

Kind Regards,

Agility Moving & Storage Ltd.

Cindy in Pickering
Cindy in Pickering
6 reviews Pickering, ON
10/10

Downsizing Move

My husband and I had a great experience with Agility Moving. The process and pricing structure was explained to us by David prior to booking. On the day of the move, it was a record breaking temperature of 37 degrees for the GTA! Phil, Rich, and Al showed up on time with a very positive outlook. The guys loaded up the truck extremely fast, being sure to take care of all our items. The team did an outstanding job of unloading our furniture in tight spaces. We were very impressed and will use Agility again.

1 of 1 people found this review helpful.
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Company Response

Hello Cindy,

Thank you for taking the time to write a review on our services. We were all pleased to hear that we were able to complete your move to your satisfaction. We would also like to genuinely thank you for being so accommodating to the crew on move day. As you had mentioned it was the hottest day of the year that day and the crew informed us that you had plenty of water available for their consumption. So from the crew and management at Agility THANK YOU!!

If in the future you require our services, please keep in mind that you can request the same crew.

Thank You,

The Staff,
Agility Moving & Storage Ltd.

jenny grajpel in Toronto
jenny grajpel in Toronto
2 reviews Toronto, ON
10/10

Move of apartment to storage facility

12 out of 10 from pricing, availability, booking and the move itself. Everyone was responsive, professional, and courteous. My team, Daniel and Richard arrived early, worked hard and were friendly and very mindful of the personal property being moved. Payment was exactly as was communicated and their rates are very competitive. Do not hesitate to use Agility Moving, I will use them again and will refer them whenever possible.

1 of 1 people found this review helpful.
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Company Response

Hello Jenny,

Thank you so much for that fabulous star rating, we were all very happy to hear that we preformed to your satisfaction. As on every move we do our very best to have zero damages and zero injury. We accomplish this by using the best equipment for the job and ensuring that all of our employees fully trained and hold full time positions. If in the future you require our services, please keep in mind that you can hire the same crew.

Thank You again for taking the time to review our services.

The Staff,
Agility Moving & Storage Ltd.

Joe in Etobicoke
Joe in Etobicoke
1 review ,
10/10

Movers

I have used a couple of companies in the past but Agility was by far the best ever. The three guys arrived early and were ready to work. They moved the items quickly and carefully. Once loaded, they got to my storage site with no lost time at all. All three guys were extremely nice. Definitely recommend to friends and family.

1 of 1 people found this review helpful.
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Company Response

Hello Joe,

We wish to thank you for taking the time to submit such a kind review on our services. All of us here at Agility believe in the "old" style of moving where customer service and damage free moves are priority. We will continue to provide the same level of service which you experienced, on all moves.

Thank You,

The Staff at Agility Moving.

Ann in Toronto
Ann in Toronto
1 review Toronto, ON
10/10

Move 1 bedroom home

As will all know moves are very stressful. The Agility moving team helped me move with ease. The lead mover had exceptional organization skills and lead the team to easily, efficiently and quickly load the truck. The move in to my new place occurred so quickly that I could barely believe it was all done. They handled my things with care and absolutely nothing was damaged, scratched or broken. They were very professional, friendly and were provided guidance as to best approach when required. They made my life easy and I will definitely use them again and/or refer them to family or friends.

On the financial side the quote they provided was what I paid, no surprises. This piece is huge when you are budgeting for costs and there is so much stress when moving.

The entire team I dealt with at Agility was professional and amazing. From working with the original coordinator to the actual movers all was seamless.

1 of 1 people found this review helpful.
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Company Response

Hello Ann,

We are all pleased to hear that your move went well. We try to take as much stress out of moving day as possible by coming up with a "game plan" and sticking to it. Even more important than the game plan is ensuring that there is no damages to any of you belongings or surrounding structures on move day. This is why we provide, free for use, all of the equipment necessary to accomplish this. Thank You for taking the time to review our services as it will help future customers in making their decision on a reliable moving company.

Thank You,

The Staff at Agility Moving.

Mario in Etobicoke
Mario in Etobicoke
1 review Etobicoke, ON
10/10

Moving

This company is fantastic. I first found them through reading the other customer feedback, and, true to form, they were right on!!! Punctual, professional, accurate quote, follow through, attention to detail is all part of this company's philosophy. I'm was so happy and can't wait to move again using Agility !!!

1 of 1 people found this review helpful.
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Company Response

Thank You for the kind words Mario. We truly do our very best to ensure that from the moment you speak to our bookings agents, to when you waive goodbye to your moving crew that you get the best customer service available. Please keep in mind that if you enjoyed the crew on this move, you can request them on future move as well.

Thank You,

Staff at Agility Moving.

Alexis in East york
Alexis in East york
3 reviews Toronto, ON
10/10

Move

Agility was recommended to me by a family member who had had a good experience. I knew right off the bat that it was going to be positive. After entering my info online they called me back within one hour. We booked that day and David walked me through the entire process, their fees, rationale for those fees etc. He was just lovely.

On the day of the move I had a personal crisis that I had to deal with and yet they made the move absolutely seemless. They took unbelievable care of our stuff and nothing was broken or even scratched. Most impressive though was their demeanor. Despite working a very long day, they were extremely polite, sensitive to our situation and just great guys all around. I have never had a better move or a more pleasant experience dealing with another company ever. This is hands down my best customer service experience. I would recommend them in a heartbeat!! Best movers ever.

1 of 1 people found this review helpful.
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Company Response

Hello Alexis,

Thank you for taking the time to leave such a positive review on our services. We are all glad to hear that you enjoyed your experience with us. In the future, if you require moving services, please keep in mind that you can request the same crew. If there is any aspect of our service that you believe we can improve on, please feel free to email your ideas to info@agilitymovingandstorage.ca.

Thank You,
Agility Moving & Storage Ltd.

Nancy in East york
Nancy in East york
2 reviews East York, ON
10/10

Moving 2 bdrm house

We are very pleased with the service provided by Agility. Right from the first contact via email and phone, Agility was fast to respond, helpful and efficient. Daniel, Phil & Rich arrived 15 minutes early and got right to work. They were friendly and cheerful despite the horrible weather we experienced throughout our move - torrential rain, sleet, snow, wind - and very hard-working. We were not nearly as prepared and organized for this move as we would have liked, but the guys were very patient and got the job done. They were also really good at judging angles and managed to get furniture through some very tight spaces for us. We would definitely recommend Agility for anyone needing good, honest, reasonably priced movers.

1 of 1 people found this review helpful.
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Company Response

Hello Nancy,

Thank You for taking the time to review our services. We are pleased to hear that the level of service that we provided was above your expectations. We train all of our employees to be move in extreme weather conditions as weather, at times, can be unpredictable. We are also one of the few companies who put their employees through a monthly safety and refresher meeting to ensure that they understand the importance of working safe and also that they have constant training to ensure they can move through "tight" areas and have a good understanding of the various angles which are needed in some cases.

From All Of Us At Agility Moving & Storage Ltd.

THANK YOU!

Tina S. in Toronto
Tina S. in Toronto
3 reviews North York, ON
10/10

In response to previous post

I just wanted to respond to the previous poster about how the posts might be fake because everyone mentions the movers' names. I laughed when I read it because looking back at all the posts, including mine back in April 2010, it IS funny how they're all so similar. But I have no doubt that they are all legitimate since mine was. The reason why I mentioned the movers' names in the post is that when you spend a whole (long) day with people that did such a great job, you kind of want to mention them to give them recognition for a job well-done. Also, I probably wrote my post just after reading other people's posts and subconsciously just followed the pattern of mentioning the movers' names.

1 of 1 people found this review helpful.
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Company Response

Hello Tina,

Thank you for your post. We also had a bit of a laugh when we read the previous post regarding fake reviews. It is understandable that someone would think that as many of these illegitimate companies spend a lot of time and money on posting fake reviews. The best way to figure out if reviews are fake or not is to look at all of them and see what the ratio to negative and positive reviews are. Also if a positive reviewer is getting mad at a negative review, this is a good indication that they work for or own the company in question.

Thank You again for taking the time to post.

Agility Moving & Storage Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Agility Moving & Storage Ltd.

At AGILITY MOVING & STORAGE we provide a pleasant moving experience with a focus on customer service at a very reasonable price. We are fully insured (transportation, WSIB and cargo) and provide up to 2 million dollars in coverage. Don't be fooled by movers with only transportation insurance! ! We ...
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