Agility Moving & Storage Ltd.

Moving & Storage
48 Lavender Rd Toronto ON M6N
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Moving & Storage
Agility Moving & Storage Ltd.
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82%

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Reviews by rating (past 12 months)

Reviews for Agility Moving & Storage Ltd.

Average customer rating:
9.8 10 (65 reviews)

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Nicole in Etobicoke
Nicole in Etobicoke
1 review Etobicoke, ON
10/10

Moving

We are so glad we used Agility for our recent move. We were nervous based on horror stories you hear on the news. When I phoned to get a quote, I was spoken to in a very professional manner. David was clear with the pricing and explained everything very well.

We moved from a 2 bedroom apartment on the 3rd floor (w/no elevator) to a 3 storey townhome with lower level. Al, Richard and Phillip showed up exactly on time and hustled to move the items from the apartment. When they arrived at the house, they didn't waste any time unloading the items. Not one item was damaged nor the recently painted walls.

From start to finish, the entire process took less than 4 hours. They were very reasonably priced and worth EVERY penny. I highly recommend Agility and we will use them the next move we have. Thank you!

1 of 1 people found this review helpful.
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Company Response

Hello Nicole,

Thank you very much for your kind words and for taking the time to submit a review. We are very happy to hear that you were pleased with the level of service which was provided to you on your move. If you do plan to move in the future, please keep in mind that you can request the same crew however no matter which crew is sent to you, you will always receive the same level of service. We will continue to strive for excellence and will always be a customer service based mover. We wish you many years of happiness in your new home.

Thank You,

Agility Moving & Storage Ltd.

JJ in Toronto
JJ in Toronto
1 review Toronto, ON
10/10

Moving

It's interesting how just about every review mentions the movers names and sound like they are written by the same person. Can we hear from more actual customers please.

If these are true then this choice in movers rocks.

0 of 1 people found this review helpful.
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Company Response

Hi JJ,

We can assure you that all reviews posted on our services are left by our customers and not our staff. I would ask that you visit our web site at www.agilitymovingandstorage.ca and examine the photos on the level of service provided to ALL of our customers.

Whether our customers items are worth $5.00 or $50,000, we not only treat them with the utmost respect we also respect their home and furnishings by using the right equipment and protecting all furnishings with shrink wrap, furniture blankets, and expertise. Bottom line is that we provide the same level of service on every job. This may be why our customers feel the need to share their experience with other consumers.

We are firm believers in exceptional customer service and strive to show that from the moment we receive an inquiry of our services, to the point we respond to a customers review of our service. We thank you for your inquiry as it promotes positive conversation on the subject of moving and in a sense separates the scam artists from the legitimate services.

Sincerely,

Agility Moving & Storage ltd.

Jennifer in Markham
Jennifer in Markham
1 review Markham, ON
10/10

Move of 3 bdrm bungalow to 4 bdrm 2-storey

We were hesitant to hire movers due to cost and all the horror stories, but hiring Agility movers was the best decision we made for our move. The booking process was easy and we didn't even have to give a deposit like some companies. I called a couple days before and confirmed our move with no issues. I also got the company to confirm that they wouldn't take any payment until the last piece of furniture was in the house, which they gladly did, and confirmed in writing. Again, very different from some larger companies who require some payment before they will move any of your furniture into the new location. Robert, Phil and Shawn called me on their way to the house on the morning of the move and arrived early enough to position the truck, place the runners, and take us through the contract details. They were professional, polite and efficient. All items were either shrink-wrapped or wrapped in blankets and nothing was damaged in the move. They even finished within the minimum amount of time. Overall a very pleasant experience and I would highly recommend this company to anyone looking for professional, skilled and reasonably priced movers!

1 of 1 people found this review helpful.
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Company Response

Hi Jennifer,

We are all glad to hear that you were happy with the level of service we provided to you throughout your experience with Agility. As on every move, our staff do their best to make the most stressful day in peoples lives a pleasant experience. About your comment to other consumers regarding the process of moving being easier if you are well prepared before the movers arrive, you are absolutely right. The more a customer can do to ensure that all items are emptied and packed into boxes the faster the move will go. We thank you for using our services and for leaving a review on them. We hope that you consider Agility in the future, and keep in mind that you can request the same crew.

Thanks Again,

The Agility Team

Mike&Doreen in Toronto
Mike&Doreen in Toronto
10 reviews Toronto, ON

First Review

10/10

Move from condo to house

We recently hired Agility Moving to help us with our move from a condo to a house. Richard, Robert, and Al showed up on time, worked extremely hard, and were very respectful of our belongings. Not a single thing was broken, no scratches on any of our furniture. I highly recommend Agility and would not hesitate to use them again!

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Company Response

Hi Mike and Doreen,

Sorry for the delay in our response, it seems there was an issue causing us not being able to respond to customer reviews but it seems to have been resolved.

Thank you for taking the time to review our service. All of us here at Agility are pleased to hear that you were happy with the level of service that we provided over your entire experience with us. We are also pleased that there were no damages. We were able to accomplish this because we go the extra mile on all of our jobs, and make sure we wrap all furnishing in both shrink wrap and moving blankets, which you witnessed on move day. Thanks again for recommending our service and remember that if you choose to hire us as your moving crew in the future, you can request the same crew.

Agility Team

Carey Burleigh in North York
Carey Burleigh in North York
5 reviews Toronto, ON
10/10

Moving

We have never used a moving company before and this first experience was extremely positive. Phil, Al, and Robert were on time, efficient, and very professional and they treated our belongings as if they were their own. Throughout the move they were very polite to my husband and I and worked very well as a team to get the job done. All of our furniture and boxes were placed in the appropriate rooms which made our unpacking job much easier. We will definately recommend Agility to our friends and family and would use this company in the future. Thank you!!

1 of 1 people found this review helpful.
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Company Response

Hi Carey,

Sorry for the delay in our response, it seems there was an issue causing us not being able to respond to customer reviews but it seems to have been resolved.

Thank you for taking the time to review our service. The Agility team is pleased to hear that you were happy with the level of service that we provided over your entire experience with us. We believe in taking the extra steps to provide a professional, customer service oriented experience. We truly thank you for recommending us to your family and friends, and to the online community. We hope that you consider us in the future, and keep in mind that you can request the same crew.

The Agility Team

Jim Ferguson in Etobicoke
Jim Ferguson in Etobicoke
1 review Etobicoke, ON
10/10

Moving

17 August 2010 The 3 guys who showed up yesterday to move me phoned ahead a 1/2 hour before the scheduled time to say they were on route and would be there in less than 20 minutes. They were friendly, pleasant & polite and got right to work. These guys were fantastic not only taking care of our belongings, but their profesionalism really showed in getting some of our large furniture down a very small and narrow staircase. I can't say enough about these guys, I would not even think about using anyone else.

1 of 1 people found this review helpful.
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Company Response

Hello Jim,

Sorry for the delay in our response, it seems there was an issue causing us not being able to respond to customer reviews but it seems to have been resolved.

Thank you for taking the time to review our service. We are all pleased to hear that you were happy with the level of service that we provided over your entire experience with us. If you do decide to use Agility as your mover in the future, please remember that you can request the same crew.

From the Agility team,

THANK YOU

Brad in Brampton
Brad in Brampton
4 reviews Brampton, ON

First Review

10/10

Moving

We had 2 locations for pickup, a 3 bedroom townhouse in the York Mills area and a 2 bedroom apt in Port Credit and moving to another 3 bedroom town in Mississauga. Sean and the guys showed up early to assess the move at the first location and got right to work.
And work they did. These guys worked almost non-stop for almost 11 hours in hot humid weather.
No obstacle was too difficult and they never lost their sense of humour or good spirit throughout the long day.
I have already recommended them to friends and neighbours and would use them again in a minute.
Their rates were fair and accurate, and we received a numbered invoice on payment. They went out of their way to assure us they were an honest and legit business.
Great job guys and thank you very much.

1 of 1 people found this review helpful.
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Company Response

Hello Brad,

We appreciate that you took the time to submit a review on our services. Everyone here is glad that to hear that you were happy with the crew that moved you. We thank you for recommending us to your family and friends, we will continue to provide the same level of service for them and all of our customers.

Thanking you,

AGILITY MOVING & STORAGE Ltd.

Ravi in Upper Thornhill
Ravi in Upper Thornhill
1 review Maple, ON
10/10

Move of a 4 Bedroom Home

We hired agility movers for a move last week of May and everyone from Agility Movers (Dave, Shelly, Robert, Sean, Richard) were Exceptional.

The service over the phone when booking the appointments was excellent from Dave and Shelly and it felt like a 5 start customer experience. All my questions were answered patiently and I was given useful information.

On the day of the move Robert, Sean and Richard arrived 15 minutes early and their work ethic and passion for the job was outstanding. It felt like they were moving their own belongings and not that of someone else. Having heard of so many horror stories from friends about movers it was a very pleasant experience dealing with these guys. They give you the rate and a rough estimate initially and at the end of the day cost was very close to it. They did an exceptional job of loading the truck and tightly packing things and nothing was damaged in the move, which was a first for me.

If anyone in GTA is looking to move, I would suggest them first contacting these guys.

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to review our services. We are pleased to hear that you were happy with the level of service we provided. If in the future you require our services, you can definitely request the same crew, but if they are unavailable all of our crews will provide the same level of service. Your crew would like to thank you as well, for being kind to them throughout the entire job. We at Agility believe in completing any work we do, perfectly every time, as well as providing excellent customer service from beginning to end.

From all the staff at Agility Moving & Storage Ltd,
Thank You for your business

sandrab in Toronto
sandrab in Toronto
1 review Toronto, ON
10/10

Whole house move from storage

This was my fourth move in 10 years. I would rank these guys as the hardest workers I've had. The showed up early and worked through the day (10 hours) to move our 4-bedroom house full of furniture out of storage and into a house. They were very careful about protecting all the walkways and bannisters and nothing was broken in the process. I would definitely use them again (but don't particullary want to move again soon).

1 of 1 people found this review helpful.
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Company Response

Thank you for reviewing our company. We are glad to hear you enjoyed our level of service that we provided. We understand that moving is the most stressful thing most people do, so we do our best to alleviate that stress with excellent customer service and a job well done.

From all staff at Agility Moving & Storage Ltd.,

Thank You

Tina S. in Toronto
Tina S. in Toronto
3 reviews North York, ON
10/10

Moving

Rob, Phil and Sean arrived 15 minutes early, assessed the area, prepared the area, and proceeded to move. They were careful to protect the floors, stairs, railings, and items to be moved. They did not take meal breaks, opting to eat in the truck while they drove to the drop off point. They were so courteous and polite, making the day so stress free. They are truly professionals, knowing how to pick up the heaviest of objects and demonstrating that you don't have to be big to be strong. I have had many moves in the past and there are many movers out there that have no clue what they're doing, and they will end up taking much longer because of it. Agility Movers are the best in their field and the price is right! I've called upon them for help twice in the past 4 months and will be calling them again soon.

1 of 1 people found this review helpful.
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Company Response

Hello Tina,

We are very happy to hear that you were satisfied with our services. We at Agility are believers that what truly makes a good company is our customers. That is why we treat all of our customers like family. We will always provide our customers with the same level of service, whether it is the first time you use us, or the one hundredth time.
We look forward to serving you and your family again.

Thank You,
Agility Moving & Storage Ltd.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Agility Moving & Storage Ltd.

At AGILITY MOVING & STORAGE we provide a pleasant moving experience with a focus on customer service at a very reasonable price. We are fully insured (transportation, WSIB and cargo) and provide up to 2 million dollars in coverage. Don't be fooled by movers with only transportation insurance! ! We ...
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