Goodnight & Sweet Dreamzzz

Furniture
Newmarket ON L3X 1W3
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AnnaLena from Newmarket
AnnaLena from Newmarket
1 review East Gwillimbury, ON
8/10

Bed store

Initially I was very impressed with the owners knowledge and service, however after waiting for 4 month for a pillow, I can no longer recommend them. They never called me to update me. I had to call and ask where on earth my pillow was and if they had forgotten about me. I found the customer service went down the drain at this point and I felt like once we had purchased the bed, we were not important any more.

EDITED on June 4, 2014: Yes, I did indeed get the pillow hand- delivered to my home, which was impressive! Since then my calls have been answered promptly and I am much happier with the customer service. I have therefore changed my mind about this company and can now recommend Goodnight and Sweet Dreamzz!

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

As soon as AnnaLena's pillow finally arrived, it was delivered to her personally, saving her a trip to the store. I have spoken several times with AnnaLena since then, dealing with a warranty issue which is supposed to be rectified this week. Thanks for your business, AnnaLena!

Previous versions of this review:

AnnaLena from Newmarket
AnnaLena from Newmarket
1 review East Gwillimbury, ON
3/10

Bed store

Initially I was very impressed with the owners knowledge and service, however after waiting for 4 month for a pillow, I can no longer recommend them. They never called me to update me. I had to call and ask where on earth my pillow was and if they had forgotten about me. I found the customer service went down the drain at this point and I felt like once we had purchased the bed, we were not important any more.

Approximate cost of services:
$100.00