11 out of 10 stars in my opinion. So great to find this company as all we needed was new sealed glass in 1 window frame, 2 panes of glass. The work was completed within a week. Decent people, hard-working, know their business and kept us informed all the way. The cost was reasonable.

There are two aspects to the quality of service provided by Windowfix.ca:
1. the quality of customer support from the Windowfix office
2. the quality of the actual window re-caulking work.

Let me start with the work quality:
as I understand it, Windowfix contracts out the actual re-caulking work to selected independent work teams. The re-caulking done on our home by Brian, Gord and Eddy was great. These gentlemen were most courteous and highly professional. They removed the old caulking, replaced it with caulking of the appropriate color and cleaned all residual material debris. The new seals look perfect. Their work earns a clean 5 stars!

The customer support from the Windowfix office was a different story. There were a number of delays in getting the work done, some of which were legitimate and due to the weather, some of which stemmed from poor planning. Various reasons were given for non-weather-related delays. The most egregious excuse was a concocted story that the workers came by our house and did not have a 40' ladder to carry out the work, and the work had to be postponed again. The work did not require a 40' ladder! Can you imagine a window-caulking team driving around without a ladder? This fabricated excuse was insulting! In addition, the office did not instruct the workers on the requested caulking color, although I had sent a photo showing the windows to be repaired and the required color. The workers (Brian, Gord and Eddy) were surprised by the absence of color information from the office and made every effort to secure the appropriately-colored caulking from a nearby store. I was highly impressed with these gentlemen's commitment to high quality work!

The performance of the Windowfix office left much to be desired. In my view, the poor performance has compromised the otherwise good name of the company. This performance gets only 2 stars......to give an average of about 4 stars for the whole experience.

I noticed my windows would drip after a heavy rain fall. I called Sarah and she explained to me what the problem was. I hired them to re-caulk my exterior windows.

The technician came and worked quickly and efficiently. He was friendly and even recaulked my vents. The caulk was tooled to perfection. Who knew caulking could look so nice? The work was much better than the ugly, grey stuff the builders use.

This work was done last year and I haven't had any leaks since.

I'll use them again to re-caulk my garage door.

The process was simple and straightforward. I got my online quote, they came and confirmed measurement, and came back when the glass was ready to install it. Everything was done as described, I was very satisfied with the experience.

Very nice people to work with.
Very understanding and explained the complete process of the repair.
Fast with the quote, prices are reasonable.
Truly a joy to talk to.

I would highly recommend.

Excellent service , prompt , courteous, professional, helpful, competitive pricing , great communication, can’t say enough about my experience with them , would have no qualms using them again and fully recommend them

Sarah, the owner was so easy to deal with. From the time I contacted her, she was able to schedule me in a day. Two very polite, professional young men came do the repairs on time. They were very thorough and replaced a hinge and crank on two of my windows and gave me quotes on other possible changes later on. Provided me with a quote via email on the spot as well as an electronic receipt. It was nice to see young tradesman who take pride in their work. Thank you to Mansel and Mathew!

Nothing but good things to say about this company. They came out quickly, gave me all the possible options to remedy my problem, then expedited the job and completed it with professionalism and courtesy for my home. Very friendly professional gents that installed the window. Highly recommended! :) Laurie

We had the glass replaced in three double hung bathroom windows and the entire experience was excellent. The service was prompt and efficient. There was a slight glitch with one of the windows, but when I called about this they responded immediately and corrected the minor flaw perfectly. We highly recommend Windowfix and would definitely use them again in future.

I have 2 windows on the front wall of my house. Probably installed in the 80s. The kind of the big pane at the top and the 2 sets of side-by-side ones that slide open blow. The big pane of one of them has been cloudy inside since I bought my home 6 yrs ago. I stumbled on windowfix.ca online tried out their "get a quote" form. Put some measurements, uploaded a picture or two. It was a Friday night around 7pm, and yet they responded within minutes! Clarified some details about my measurements and gave a quote. They visited for a real quote a few days later and we booked an appointment for them to replace the 1 pane. Their installers came, were polite, quick efficient and clean. Payment was easy, one invoice for deposit (easy eTransfer option) and then a follow up. I would recommend this company without a doubt!