We have a leaking skylight and contacted Mr Roof Repair based on the reviews here. Over the phone they thought that they would be able to fix it pretty easily. On the scheduled date they were late (had given a 2:30-5:30 pm window) and did not call, I had to call for an update. They ended up being about half an hour after their window. Once they started work they did a pretty thorough investigation and determined that the seal on the skylight was gone. They resealed the skylight as a temporary fix but recommended that the skylights be replaced. They sent an assessment report with photos of what was done, which is handy.
- Approximate cost of services:
- $399.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Britton…Thank you for your feedback. We extend our apologies for the lack of communication regarding the delay and appreciate your feedback on the matter; this feedback helps us to avoid these types of errors from occurring in the future. We’re happy that overall you had a pleasant experience with us, as client satisfaction is extremely important to us. Please keep us abreast on the skylight and don’t hesitate to contact us for further support. Thanks again.