We had a problem with ice damming resulting in a leaking window. It wasn't an emergency, but Mr. Roof Repair was on site in 48 hours. Due to some physical obstacles, they weren't able to deal with the ice damming on the first visit, but immediately followed up to schedule a return visit with one of their experts (Pietro). He quickly diagnosed the issue (gaps around the window) and implemented a temporary fix. He then suggested a couple solutions with varying cost/permanence (ie window replacement/capping). We had a quote shortly after that, and half the cost of the diagnosis and temp fix has been credited to the very reasonable quote. Working on scheduling the new work now, but to date they have been responsive, friendly and highly professional.
- Approximate cost of services:
- $550.00
- Company Response
Hi James,
Your comments are a true testament of our core values and commitment to delivering excellent customer service. Hence, why we are committed to transparency throughout the process and always maintaining a high level of professionalism with our customers.
Thank you once again for choosing Mr. Roof Repair.