Mhb Security Services Inc.

Alarm Systems
Toronto ON M5E 1W7
Write a Review
Write a Review

HomeStars  >  Alarm Systems in Oshawa  >  Mhb Security Services Inc.  >  ADT security system from MHB Security
A Choudhury in North york
A Choudhury in North york
4 reviews North York, ON
7/10

ADT security system from MHB Security

Previously I wrote a poor review of MHB. I would just like to add that since then, we have resolved our issues. After reading the review I got a prompt response! As mentioned before, the sales and installation was never a problem. The guy who came to install the system was very efficient and knew his business pretty well. We got brand new equipments. No problem with that. The total cost that I mentioned is what I am going to pay in total over the contract period. You can definitely rely on MHB's products and sales.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

MHB Security Response: It is unfortunate that you wrote review like this here, even though you sent me a different email in which you actually appreciated my services to you. I have attached your email as well this response. I am always here to help you, and if I am off for any reason, my office can be contacted. Thanks: Hamid

Customer’s Email
Hi Hamid,
Thanks for your email! You did not tell me that you were on vacation! If you had told me I would have understood. It is my mistake. Of course you should be on vacation. I know you work hard. I did receive email from your office about Camera purchase. Living in this new house made me realize I urgently need cameras to put outside.
I guess I missed the part on cameras being shipped to me.
At least reviews work and they do draw an answer. MHB always get good reviews. So one or two stray ones will not harm you. Nevertheless, I will update the review, because I think you do a good job and your installer was great.
I meant the total I will be paying for 3 years. That’s the reason I picked $2000 instead of $99 upfront installation cost. And I thought that was internal anyway. Didn’t know that showed on the public site.
Anyway, I will correct that.
Nevertheless, thanks for your suggestions.
Regards,
Awhona

Previous versions of this review:

A Choudhury in North york
A Choudhury in North york
4 reviews North York, ON
3/10

ADT security system from MHB Security

Hamid asked me to write a review on internet after the security system was installed in my house. The installation was good and went smoothly. But the problem with MHB, as with most or all sales agents, is that once they have sold the service they don't respond to your questions anymore. Part of my deal was, I wanted to have two cameras and Hamid said he'll tell me where to buy them at special MHB discount. Even after multiple emails I haven't heard back from him. If this is the level of their service then I have no intention of referring MHB to anyone until they clean up their act. My advise to MHB, if you really want to excel in customer value proposition, be consistent. Just because you got what you wanted, don't let the customer go dissatisfied and write mediocre reviews about you.

Approximate cost of services:
$2,000.00