A Plus Quality Inc

Heating & Air Conditioning
231 Millway Ave. Unit 12 Vaughan ON L4K 4T3
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79%

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Reviews by rating (past 12 months)

Reviews for A Plus Quality Inc

Average customer rating:
8.1 10 (27 reviews)

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Maryam J. in Toronto
Maryam J. in Toronto
1 review Milton, ON
10/10

Furnace Emergency Service

There was a serious leak coming from my furnace. Service tech came to our house right away, provided excellent service, and solved the problem. The head office even followed up afterwards to ensure the leak did not persist. will be using A-Plus quality for my yearly furnace maintenance from now on! Highly recommended!
Thanks

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Company Response

Thank you, we are glad to hear your feedback, and Hopefully always we will exceed your expectations!

T in Maple
T in Maple
9 reviews Vaughan, ON
0/10

$500 Down the drain

We decided to hire A Plus Quality to replace our furance blower motor because they had a decent rating on Homestars, but I wish I paid more attention to how many reviews for this company were not factored into their ratings due to not meeting homestars review criteria.
We have regretted our decision to use their services ever since.

First, they installed an incompatible blower motor with our furnace (even thought I had pointed out to the tech that the specs of the new motor do not match the exact specs listed on our original motor).
After installation, the incompatible motor was making a very loud noise that can be heard throughout all the vents in the house. The tech 'diagnosed' the cause of the sound, as well as the smell coming from the new motor.
His diagnosis: 1) The control board is faulty resulting in incorrect motor speed and the loud noise. Cost to replace ~$500+
2) The new motor smell was caused by a cracked heat exchanger releasing carbon dioxide through the vents - Cost to replace - $1000+

Then he tried to convince us that we'd be better off buying a new furnace for $4000+tax. He even contacted another technician from the company to come out who confirmed his diagnosis and recommendation. We later found out that both diagnosis were incorrect as the real reason for the problem was the blower motor that they installed.
Having one tech make a mistake is one thing, but two from the same company indicates that the company hires inexperienced technicians or that they have a mandate to try to sell new furnaces by misleading customers. I'm grateful that we decided to get a 2nd opinion, from a Lennox Premier HVAC dealer, or else we would have lost thousands of $$ on parts we did not need, on top of the $500 we wasted on the incompatible motor they installed.

After the 2nd HVAC company replaced the incompatible motor with the correct motor, the furnace was operating perfectly. When we explained how the incompatible motor needed to be replaced to Jack, the branch manager of A Plus, he refused to acknowledge their own mistake and claimed that the other company is not telling the truth and just trying to sell us a new motor. He refused to take back the useless blower motor that they installed less than a week earlier and would not refund our money.

If inexperienced, untrustworthy, rude, and unprofessional is what you are looking for, then A plus is the company to call.

Edit: In the company response, they again chose to make some false claims. The facts are
1) A Plus Quality repeatedly denied there is anything wrong with their motor. How could they have offered to replace it if they kept blaming the problem on other parts? Even after the problem was fixed by the 2nd HVAC dealer, they initially refused to acknowledge that their motor needed replacement. Only a day later during a heated phone conversation did they say you should have told us the motor was bad and we would have changed it. Complete nonsense.
2) The 2nd HVAC company never installed a new wheel for me as A Plus claims. I'm still using the old wheel. They noticed it was a bit warped but since the old wheel worked fine with the compatible motor they installed, they never charged me for a new wheel. That's how a reputable company operates

1 of 1 people found this review helpful.
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Company Response

We have thousands of satisfied customers and we are trying to work hard to satisfy you.

As you are aware, our company offers one year parts and labour to cover all our valued customers for any defective manufacturer parts.... as in your case the motor making noise.

We had first offered you to replace the motor and you had agreed, but unfortunately the next day you cancelled because you hired another company who refused to take back the motor. You cannot expect to hire two contractors, have them both do work and get a full refund from either contractor. I can also understand you getting a second opinion, but once the work is done by one contractor -he should be given the chance to finish the job appropriately.

You have accused us of misdiagnosis and that we have unqualified technicians. I assure you -all of our technicians are both Certified and Qualified. You have sent us pictures that show the same manufacturer of motor we installed -which is known in the whole industry what we call a rescue motor with the bracket aside. They are both compatible motors. Even the technician from another company that you hired did not mention to you that the motor was the problem at first but sold you a wheel and installed it for you; and at the end he told you that the sound came from the motor and not the wheel.

After all this, we are willing to satisfy you the best we can as previously discussed in our emails.
Hoping you will agree.

crystal1486
crystal1486
1 review Toronto, ON
9/10

furness installation

Work was completed effectively and efficiently, staff was friendly and helpful. My job was a bit harder for them than usual but they managed to pull through and did noy leave until everything was to my satisfactory

1 of 1 people found this review helpful.
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Company Response

Crystal,
Thank you for taking time to write us, we take high pride on our customer service, ensuring you have everything handled before we leave is important, all questions answered and the job being done properly.
We value your business.

Roni86kh_rassim
Roni86kh_rassim
1 review Brampton, ON
10/10

New furnace installation

we had great experience with A-plus quality replacing our old furnace. The team is very professional, the job done fast with high quality. I'd highly recommend A-plus quality as a reliable contractor they exceed my expectations

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Company Response

Thank you so much for your review, we promise you that will work harder as team to maintain the same quality to satisfy all our customers.
Best Regards,
A Plus Quality

ljrts
ljrts
1 review Mississauga, ON
8/10

Replace Air con

Did a very nice job , very nice people who came to do the installation of the new unit .I will recommend to anyone

1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to review. It is our pleasure to serve! We will try to exceed your expectations always!

Private User
Private User
1 review Vaughan, ON
10/10

water Boiler Replacement

Excellent service as always. Professional installation, not rushed, clean, courteous. A Plus Quality has become a company I can rely on for quick response and quality work. This is the second time using A Plus. 10/10 every time.

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Company Response

Thank you for taking the time to review. It is our pleasure to serve! Hopefully we will always exceed your expectations!

Arnold W in Richmond Hill
Arnold W in Richmond Hill
4 reviews Richmond Hill, ON
10/10

Replacement of Air Conditioner and Furnace

My air conditioner failed me during the heat of the summer. I called a few companies without any response and then finally late Saturday night I called A-Plus Quality. The gentleman indicated that he could come out Sunday morning to take a look. This is exactly the prompt response I needed as it was hot. He came out and indicated the compressor was blown and while he could fix it, recommended a newer unit instead. (Mine was 21 years old). I agreed, I asked him about the furnace as well, since it was the same age and gave me problems during the past winter. He worked out a deal to replace both, which also made me eligible for the government rebate. I agreed, but only if he could get then done quickly as it was very hot in July. He indicated that he could get them installed on Monday. (Yes the very next day.) I agree and went with his recommendations on what to install. Monday morning 2 guys showed up to start the very large job. They hoped to have the units replaced and have me up and running by around 4:00pm. Unfortunately, it was bigger job then they anticipated, and a second crew showed up around 6:00pm to help finish. They completed the job just after 9:00pm.
I was present during the whole installation and I was totally impressed by the professionalism and attention to detail. They kept me posted on progress, answered my questions, and really provided me the comfort that I was getting a quality job done.
I held off giving the review as I wanted to ensure the furnace was working as well as the air conditioner. While we did test it upon installation the real test is when it gets cold. Now that we’ve had about of month of colder temperatures I am proud to say I am as happy with the furnace as I am the air conditioner.
I would highly recommend A-Plus Quality, as I am impressed by the service I received from the original tech to the four techs that showed up to do the job. They covered my carpets to ensure they did not track dirt from outside in, and did a perfect clean up both outside and inside when they finished. The only evidence they were here was the shiny new air conditioner and furnace and my house cooling faster than it has ever cooled before.
I have a fireplace I want to get serviced, and there is no question in my mind who I will be calling. It will be A-Plus Quality. Fast friendly service with techs who really seem to enjoy their work and paid attention to every little detail as if they were installing the units in their own homes.

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Company Response

Thank you Arnold for taking the time to review. It is our pleasure to serve! Hopefully we will always exceed your expectations!

machina in Toronto, Ontario
machina in Toronto, Ontario
1 review Brampton, ON
10/10

Furnance Repair

Amazing Job!! Compassionate costumer service with a heart!! I called in the midnight of the night (after 2 companies could not fix the issue) and they came and fixed my furnace within 30mins! Amazing! This is a company that knows its stuff and they are not joking- their promise to do the job right the first time is GOLD. Do not hesitate to call them- they are solid! My family and I are grateful to FOAD for coming out that late in the night to fix our furnace. Thank you!!

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Company Response

Thank you Machina for your time to review. It is our pleasure to help!

D.R. in Vaughan
D.R. in Vaughan
1 review Vaughan, ON
10/10

Problems Solved

I have to say that after an initial experience which left a lot to be desired, the initial service man I dealt with for my assessment has been great. He has checked in on us and fixed any issues we have had. He is always available for any questions I have. Really happy with the customer service I have received after any issues I had.

Review has 2 previous versions
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Company Response

Thank you D.R. we are very pleased to rectify any problems to ensure complete customer satisfaction

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A Plus Quality Inc

At A-Plus Quality our goal is Total Customer Satisfaction Our company is considerd as one of the leaders of the HVAC and Controls for Industrial and residential properties. We are authorized American Standard, Lennox and Trane, Aprileair and Honeywell Dealers We hold a platinum dealership rating with American Standard All ...
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