I am truly sorry you had a bad experience with inner city moving. Sorry the mover were late but they did call in advance and inform you that they were running late.
On moving day the movers did point out to you that the table leg was shaky and weak before they moved it. As it turns out the leg fell of during the move. It's not our intention to break your table or any of your furniture for that matter. The table leg was already broken and just fell off during the move as explained.
We don't cover pack boxes, because we didn't pack or know how they were pack. This is the first time broken dishes are mentioned. In your corresponding with us you never mention broken dishes until now.
As agreed, your move was base on an hourly rate. Base on your feedback, you were quoted 3 to 4 hours to complete the move. The job took 4 hours witch is in the ballpark quoted. Please check your email.
I will look into this further and see if there is anything we are missing from a management standpoint. If you would like to discuss this further with us, you can reach us at 416-656-8924 or email work.