We called WaterWorks after realizing that we had a frozen pipe. The office manager was very helpful and it was very easy to book an appointment. Michael came the very next day to try and thaw the pipes. He was very thorough and explained to us some of the reasons for why this happened. Unfortunately after 2 hours, he was unable to thaw the pipes which was likely because we had plastic pipes in the wall. Since he wasn't able to resolve the issue, Michael never charged us. He did however recommend some things that we could do on our own to try and help thaw the pipes. Michael then called us 2 days later to follow up and see how things were going. He was very approachable and answered all our questions. He also offered more longterm options to prevent the issue in the future. A week later, we then found a leak in our bathroom and we called WaterWorks again. Larry came by on the weekend and was able to quickly sort this out for us. He was punctual and very helpful in giving us solutions for the issue. We had a very good experience with this company - both Larry and Michael are dependable and they were not out to gouge us. All of their time and advice cost us only $40! We would definitely recommend them .
- Approximate cost of services:
- $40.00
- Company Response
Hi Melissa, thank you for the awesome review. We are happy to help in any way we can. Our priority is making sure you have the best experience with anyone you have ever dealt with. It will be our pleasure to be of help to you or your family in the future. Thank you from Waterworks Plumbing and Drains Inc.