Cleaning went well but the end result was a loud rattling noise coming from the furnace. Had the techs come back the next day to fix the noise and once they narrowed down the issue the response was "it's an old oil furnace and we don't service oil furnaces any more." So now I'm stuck searching for an oil furnace repair company. Thanks for nothing.
- Approximate cost of services:
- $400.00
- Company Response
Hello Drew, I did take the time to address your concern but I the end the fact that we were only hired to clean your Duct system, The tech's did not touch the furnace at all because it was an oil furnace and our company has never ever worked on or claimed to work on oil furnaces which the techs politely expressed to you.
The Tech's also noted to you that the problem was nothing that our company could have done because all the work we do in a duct cleaning is away from the furnace.
I am Sorry you feel the way you do but think the low rating was a unfair as this is the first time ever getting a complaint about our duct cleaning and we have thousands of happy customers that we have done duct cleanings for over the years.
When we had a company meeting with the tech's they said that it is a very old furnace so its going to be noisy and prone to break down and also could have just been a mere coincidence.
I hope this helps you understand a bit better.
ArdentHeating, Air Conditioning & Water Treatment
31 King Street unit 10
Barrie, Ontario
L4N 6B5
(705)721-HEAT (4328)
www.ArdentCanada.com