Hello Unimpressed in Whitby,
Your review is puzzling to us. Our standard guarantee for mice is 6 months. We very rarely, if ever, offer a 1 year guarantee. Also, it is part of our routine to check the entire perimeter of the house for mouse entry points. So I can't think of why it would be that we would not go into your backyard to check for entry points, especially if requested.
Our practice is to accept payment after 4 services, depending on the severity of the situation. Most mouse problems are solvable within that framework. However, if a serious mouse problem has developed over time, we might plan for even more visits, or leave one or 2 traps behind on the last service. And of course, within the guarantee period, we will come back at our expense if the homeowner hears or sees more mice. Understandably, this is always an inconvenience for both us and the homeowner and requires the full cooperation of the homeowner as well.
May I just add that the use of tamper free bait boxes around the perimeter of the outside of the house is a concern, as they serve to draw even more mice toward the poisonous food contained in the boxes. After that, poisoned and dead mice might be scattered about (or in) your home, left to be eaten by other animals, birds, and pets. And of course, the stench of dead mice will attract flies. This is a potential health issue.
Even if your guarantee time is up, I hope you will not hesitate to contact us. We would like an opportunity to make sure you mouse problem is solved cleanly.