They are not able to accurately manage expectations of delivery times, so one should NEVER plan on their windows. They take no responsibility for being late nor do they seem to care about improving the customer service. If you do not care if they arrive when they say, you are fine, otherwise deal with a company that does not overbook and can be more accurate with their scheduling.
- Company Response
Good morning Andrea,
Following the conversation over the phone, again, we apologize for any inconveniences we may have caused you. Due to traffic, and other circumstances, we do not guarantee times; however, we do try our absolute best to arrive within the scheduled time frames that people have requested, for either deliveries or pick ups. As I mentioned over the phone, we do appreciate your feedback; which has been shared with our entire team; and as I've mentioned, we do strive our very best to arrive within scheduled time frames, again though - we do not guarantee times as there are too many factors outside of our control such as traffic. Thank you