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Atelier G Paquette Inc

Appliance Retailers
Saint-Michel QC
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HomeStars
Appliance Retailers
Atelier G Paquette Inc
Star Score
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5%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Atelier G Paquette Inc

Average customer rating:
0 10 (2 reviews)

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Esteban L.
Esteban L.
1 review Montreal,
0/10

EXTREMELY BAD service from Atelier G Paquette!!!

I described the problem with my NEW (only 15 months old) dishwasher on the online form on the website. The description was: "there was a burning smell, then it stopped and it doesn't turn on anymore". When the technician came, he asked me what the symptoms were. I replied the same. He didn't open the dishwasher and said they'll have to order the part: a "control board". So why didn't he bring the part if he could conclude with just my description? It's the same description I entered on their website! Then he billed me $ 150 (travel + 1 hour of work, which was 1 minute in fact but they round up). Nothing has been fixed! I asked, "But, aren't you opening it? At least to see if that's really the problem? He replies: "no, not necessary, we'll see nothing". I asked if I was going to have to pay for another trip when he would come back with the new part. He said yes, it will be another 150$, plus the price of the part (200$) , plus 60$ for the order and the shipping! 150+150+200+60=$560, which is almost the price of my brand new dishwasher. I was angry and called their customer service to complain, so they found the solution to get rid of me: They told me the part to order no longer existed and my file was now closed. I should have read other reviews!!! Go elsewhere!!!! I've never seen worse than this.

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MJ from Montreal
MJ from Montreal
1 review Montreal, QC

First Review

0/10

Service

They came to fix my washer, they arrived with the wrong part but the technician left my washine machine unassembled!! The washer was still working prior but only made some noise, so now I am stuck with no washer. They said they were going to call back asap, they never did, i had to follow up with them and it,s more than a week and they still have "no clue" when the part is going to arrive. Customer service is lousy and they would not pass me to any supervisors or managers. Will never deal with them again.
NB: Surprisingly, this company doesnot allow any reviews on YellowPages, have to wonder why!

2 of 2 people found this review helpful.
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