Menard Rick Heating & Cooling

Heating & Air Conditioning
516-1250 Old Innes Rd. Ottawa ON K1B
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Heating & Air Conditioning
Menard Rick Heating & Cooling
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93%

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Reviews by rating (past 12 months)

Reviews for Menard Rick Heating & Cooling

Average customer rating:
9.4 10 (27 reviews)

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Jack from Ottawa
Jack from Ottawa
11 reviews Ottawa, ON
10/10

New Furnace

This is the second time that I have used Menard. They installed a replacement air conditioner for me several years ago. I was very satisfied with their work then, and so it was logical to consider them again for my new furnace. I was not disappointed.

Keith, the sales rep explained his Carrier product line thoroughly and answered all of my questions clearly, rather than simply throwing a brochure at me. He did a detailed inspection of my current set-up, and provided helpful suggestions as to the most appropriate selection from the product line to meet my needs.

The installers, Alex and Matt, were on time and thoroughly professional. The install went quickly and without a hitch. I would not hesitate to recommend Menard to anyone considering heating or cooling needs.

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Private User
Private User
Private User reviews Mississauga, ON
10/10

Above and beyond

Adrien and Jeff installed a new a/c, hot water tank, and furnace for me. It was a challenging project working with old ductwork. They installed my new equipment and left my house all around in better shape than it started. Very professional and know what they're doing. I'd use them again.

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Company Response

Thank you for your kind words and taking the time for posting your review. It is always our pleasure to do our best work on every job and to make sure that our customer are satisfied. Thanks again! and hopefully to serve you in the near future!

Private User
Private User
Private User reviews Ottawa, ON
10/10

New Furnace

Exceptional Work, Very friendly and Polite Gentleman. They arrived on time and completed the job in no time. Extremely Happy with job and the company!!! 10 out of 10 I would certainly call them again if I had any issues.

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Company Response

Thank you for the review! Glad you are satisfied with or service and installation. It would be our pleasure serving you again.

P in Ottawa
P in Ottawa
3 reviews Ottawa, ON
10/10

Removal and installation of hot water tank

Bought a house that had a 20 year old hot water tank which was also a rental.

the people from Menard helped us deal with returning the old tank, they removed it, dealt with the majority of that paperwork.

Then they installed a tank. They did a great job, they had to run some new lines and made sure to put plenty of quarter-turn shut off valves which is great in case of any issues.

They also refused to install the tank they had received because it had a dent. They called the manufacturer and made sure to get a new one delivered. The cost of installing the tank was fixed, rather than by the hour, so this didn't cost me anything extra, but it did cost them time, so I appreciated that.

We will for sure hire them in the future to take care of some other minor jobs re: furnace and AC.

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Company Response

Glad to hear that you are satisfied with our service and installation. We are here for any HVAC needs! Thanks again for posting your review.

Brad in Kanata
Brad in Kanata
6 reviews Arnprior, ON
10/10

Above And Beyond

We moved into an older house where during renovations by the previous owner, several ducts had been removed. It was a challenging job to replace them without gutting the house and no other company would step up. Rick Menard Heating did and did a fantastic job. Kudos to installer Gaston who worked several long, hard days to get the job one. Thanks guys.

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Company Response

Thank you Brad for posting your review. We are grateful for Gaston to be on our team. He does take is work seriously. If we can assist you for any HVAC needs, we are here to help.

meehanj in Ottawa
meehanj in Ottawa
1 review Ottawa, ON
10/10

Fantastic Service

I have previously had my A/C unit replaced by Rick Menard Heating and Cooling and had nothing but good things to say.

This past week, my 20+ year old furnace decided to call it quits, and in typical fashion, on one of the colder nights we've had. I called in the morning on Thursday, had a tech at my door by 11am. My furnace was confirmed to be dead, and within 30 minutes, I had a quote for a new furnace.

Luc rearranged thing on his end, and by 8am Friday, he had a crew at my door ready to install a new furnace.

While here, Maxime and Alex pulled out all the stops and worked like dogs. Both were respectful and easy to talk to. The install was clean, and everything was tidied up prior to leaving.

Based on my prior experience and this experience, I will not hesitate in recommending and using Rick Menard Heating and Cooling in the future.

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Company Response

Thank you Jason for posting your review! Glad to hear that you were satisfied with Maxime and Alex for the installation of your new furnace. Hope it keeps you and your family warm and cozy this winter. Hope to serve you in the near future.

Rick Ménard Heating and Cooling Team!

Tatiana Dinu in Ottawa
Tatiana Dinu in Ottawa
1 review Ottawa, ON
10/10

Furnace

The employee, Ben, provided my family and I with very professional and kind services. We are all very satisfied and we want Ben to continue to provide us services when needed.

Thank you very much, Ben!You made a difference.

Tatiana Dinu

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Company Response

Thank you Tatiana for posting your review! Thank you for the kind words about our service technician Ben. Hope to serve you in the near future for you HVAC needs.

ryan
ryan
2 reviews Ottawa, ON
10/10

Hot water tank replacement

I had contacted Menard Heating and Cooling to replace a hot water tank nearing the end of its life. Luc provided a competitive quote, and was very responsive to questions throughout the entire process. He was also able to schedule the tank replacement within one business day of agreeing to the work. Mike and Alex (the crew responsible for installation) were punctual, professional, and efficient. I would highly recommend Menard Heating and Cooling, and will gladly choose them again for any HVAC-related need.

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Danuta in Toronto
Danuta in Toronto
1 review Ottawa, ON
6/10

Annual servicing of furnace.

Thank you for sending a pleasant, smart and competent professional technician to service our /your furnace. He deserves a raise ! I understand the problem identified will be rectified in the Spring.

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Michel in Ottawa
Michel in Ottawa
1 review Ottawa, ON
10/10

Furnace Maintenance

I changed to their service this year on the recommendation of a friend away from the initial installer 8 years ago. Benoit took off his wet booths to go to service the furnace in the basement. Unfortunately he found that the fan wheel was off balance and bearings starting to go. He took the time to show me visually exactly where and what was going on. Both will have to be eventually replaced as the vibration worsen. Seems it was a manufacturing default but after they checked, the warranty was only for 5 years so out of luck.. Benoit was apologetic for the bad news but at least now because of Benoit I know I have a future problem on my hands

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Company Response

Thank you Michel for posting your review. It is always our pleasure to serve and educate our customers on their heating and cooling systems. Please if we can assist you in the future, we are here to help.

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