We never ended up hiring them to do the work, but we did get a 'to scale' drawing of the planned work. The drawing was well done. We didn't have the best experience after that, but when I complained, the management went out of their way to make it right. I appreciated that they cared enough about their brand and customer community to try to resolve the issues we had. Ed, in particular, did a great job.
- Company Response
Thank you for sharing your experience, and we regret that the experience overall was not a positive one for you. We pride ourselves on being a community based, client focused company. Our goal is to create a positive client experience while meeting our deliverables. Thank you for giving us the opportunity to reflect and continue to work at making the experiences more positive. We trust the design portion which you were very happy with - once installed by your contractor looks amazing and gives you seasons of appreciation of your new yard.
The Hansen Team