Kevin came to our house and performed the service quickly, professionally and very much to our satisfaction. He was polite, informative and a wonderful representative of the company. He answered our questions fully and gave us useful information about other electrical areas in the house. We would definitely recommend Kevin and this company to others.
Thank you Susan for you review here on Homestars. It is nice to hear that you found us to be polite and professional (after all - no one likes a grumpy service person in their home lol). As a team we truly believe that our clients should be treated like family, so we need to be kind and considerate, and to take the time to explain and educate about the electrical system in their home. This allows a person to make an informed decision. We are happy to have been of help to you, and look forward to seeing you next time. ... bw
Needed work done quickly - From initial phone call to work complete - two business days. Couldn't have hoped for better. Site left in clean shape.
Second time using Captain Electric - Exceptional business integrity from all members of the team (apprentices included).
Thank you Ross. It was our pleasure to be of service. Thank you for mentioning the initial phone call. Our Client Care Representatives (we call them our CCR's) are there to help, and schedule service calls for the team. We do our best to schedule and complete work in a timely fashion. Clean-up is super important too, after a job is completed there should be no evidence left behind that we were ever there. We appreciate your review, and hope to see you again, when you need us. ... bw
Electrician Ryan and Apprentice Nathan installed my dining room light fixture. Later, I had Electrician Kevin and Apprentice Nathan return to install 2 dedicated circuits and receptacles and a Main Panel Surge Protector. I was very pleased with the professional approach taken on both jobs. They called before arrival, came on time, put booties over their shoes and covered my areas with blankets before starting their work. Their work was excellent, they cleaned up everything before they left, and beyond their work, they were very nice, friendly guys. Diane, who handles the scheduling was also very knowledgeable and pleasant to deal with. I would definitely use them again.
Thanks Marilyn, we appreciate your comments. Your home is your castle (so the saying goes), and we respect that. Protecting floors is very important when we work in a client's home. I'm happy to hear that you also found our people friendly and pleasant to deal with, we do our best. We hope to see you agin, next time you need us. ... bw
The Captain Electric crew came to my home for a consultation, and after performed the installation of a level 2 EV charging unit. I found the team (both the booking team on the phone and the electricians who came to my house) to be:
- extremely pleasant
I was very happy with their work. The ESA performed their inspection a couple of days after installation, and told me that 'everything is perfect.'
Dave was professional throughout. He talked me through the estimate, explained everything well and provided options at different price points. Scheduling the job was very fast - less than a week! Staff on the phone were very pleasant and good to deal with. The install was not easy due to basement location, ducts etc - very happy with results. Dave and Dan did great work and left no mess - very clean. We would highly recommend.
Recently had some wiring that came into the garage from the basement for the AC power shield with protective conduit and terminated in a junction box upon entry to garage. Tech was knowledgeable and very professional. Very satisfied with the service and would recommend to others.
After having our regular service performed on our generator it was pointed that certain items were missing/lacking.We gave the company permission to carry out these additions which were done quickly and efficiently. We are very pleased with the service we received as well as the communications with the office staff while the work was being taken care of. Overall we are very happy to have become part of this company's service plan.
Robert & Eleanor
We very highly recommend Captain Electric. We have aluminum wiring that is 40 plus years old that had some problems. Captain Electric did a complete wiring rejuvenation replacing/rewiring approximately 100 items including fixtures, switches, receptacles/outlets, GFCIs, etc. A crew of 5 arrived precisely at the scheduled time and worked diligently and completed the job in one day. All the old fixtures, switches, outlets and packaging were removed so that there was no mess at all. The entire crew are very knowledgeable, professional and courteous. Our electric system is now in great shape which was confirmed by the inspector who came to evaluate the work completed. All aspects of the job were first-rate, including the office staff who arranged the quote/work appointments and made confirmation calls. This is a terrific company and we will absolutely use them for all future electrical needs.
Thank you Wayne. It was our pleasure working with you and we appreciate your comments here on Homestars. By replacing the old devices (switches and receptacles) in your home, and remaking all connections at light fixtures and junction boxes, your wiring now meets current standards for Aluminum Wiring. Adding Ground-Fault Protection (GFCI's) where required, also brings a new level of safety from electric shock. Thank you Wayne, and we look forward to being of service next time you need us there. ...bw
The exhaust fan in my son's washroom stopped working. I assumed it was the fan itself, however, Zac from Captain Electric determined that there was a problem with the switch which was related to the circuit. He carefully diagnosed the problem and restored power to the bathroom fan. He also installed new light fixtures in two bathrooms. Zac did a thorough inspection of the electrical outlets and informed me of two problem areas; the microwave needed to have a box for the receptacle over the stove, and the 20 year-old circuit panel (fuse box) indicated electrical damage. This was surely a safety concern so I got a quote from Zac to upgrade the panel. Today was Zac's second visit. He and Nathan worked as a team to replace the damaged electrical panel. The box for the microwave receptacle was also replaced. Zac gave all quotes, installation information and timeframes ahead of time so I knew exactly what it would cost and what to expect to complete the job. From the moment Zac greeted me at the door on the first visit, to the job completion today, I knew that I was dealing with courteous, professional, intelligent and skilled electrician! I was also impressed with the administrative staff for keeping me informed of scheduled appointments etc. I highly recommend Captain Electric and Zac for resolving the electrical issues in the house. Thank you!
Thank you for posting here on Homestars. Safety is our business and when we find something that is of concern, due diligence is that we inform the client of that problem or potential safety issue. You can now enjoy peace of mind, knowing that these safety concerns were taken care of. I am pleased to hear that you are happy with our company administration staff and that Zac and Nathan looked after you well. We will see you next time. ...bw
Captain Electric is an electrical service, repair, and installation company, serving Durham Region Toronto and Markham, specializing in helping homeowners and business owners. - Since 1992, we have been dedicated to providing our clients with the best in service, professional workmanship and guarantees. - Watch our new company video in the Gallery Section.