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Urbandale Construction Limited
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41%

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Reviews for Urbandale Construction Limited

Average customer rating:
4.1 10 (56 reviews)

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Andre in Ottawa
Andre in Ottawa
1 review Ottawa, ON
7/10

windows problem

It has been almost 10 years since we moved in the new Urbandale townhouse. I understand frustration of other people writing here about their concerns. We went through similar experiences, we fixed it, and do not want to write about it here. Our problem after 10 years are windows. They start to leak the Argon, insolating gas. Inside the windows there is formation of vapour condensation due to faulty windows and escaping Argon. It is hard to see through. I know Urbandale is not producing the windows, but they install it in our houses. Many people on our street have same in-between window condensation problem. Urbandale gets cheapest and faulty parts for our homes. We are very upset and disappointed. Probably will not buy another Urbandale home unless they fix it.

Approximate cost of services:
$0.00
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Company Response

Dear Urbandale Homeowner, thank you for reaching out regarding your concerns on the performance of your windows. Unfortunately, there is no warranty available through Urbandale Construction on a home that is 10+ years old, however, we would ask for you to please email our warranty department at warranty@urbandale.com and they would be more than happy to direct you to contact the window supplier directly. The window supplier does provide a limited warranty directly to purchasers which covers manufacturing defects, however, this too might not be covered based on the age of the windows. We are sorry that you are experiencing this problem, but are hopeful in assisting you with direct contact to the supplier.

Thank you,

Private User
Private User
Private User reviews Ottawa, ON
0/10

DO NOT BUY URBANDALE - VERY BAD QUALITY

Do NOT purchase an Urbandale house. We purchased ours in spring 2016 and we had nothing but trouble since then. Long story short, their paint job is horrible, their hard wood had a lot of scratches and squeaking, their kitchen cabinets had a lot of scratches, dents and unaligned with the ceiling trim. Yes, they came and fixed all this after so long and after big fights, but still, this should have been done properly. To top it off, at the 1 year, we started hearing a lot of squeaking on the stairs and upstairs. When they came to fix it, they said they had to REMOVE THE CARPET, UNDERLAYING, SUBFLOOR, and look at the joists. Turns out that it was NOT SCREWED, just nailed. There was a LOT of damage and they had to fix it all. Please see attached pictures, this is a 1 YEAR OLD HOUSE. When they were leaving, they said they do NOT Paint and they did not clean the huge mess they left behind, apparently, they do NOT paint at 1 year, which is ridiculous. DO NOT BUY AN URBANDALE HOUSE.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Dear Urbandale Construction Homeowner,
We appreciate feedback in any form in order to improve our process through continued review and adjustments. As discussed with you, we look forwarding to meeting you to review your questions and concerns. Thank you, Urbandale Construction

Private User
Private User
Private User reviews Ottawa, ON
1/10

Urbandale townhome in riverside south

I'm not likely to recommend urbandale to anyone.
Their elevations are really good but apart from that the rest is garbage. Their finishing quality is very poor, things such as carpet installation, hardwood installation not up to the mark. Even my potlights have not been installed properly. In certain areas the switches have not been screwed properly. Hardwood had lot of scratches, the paint job was one of the worst. A kid could have painted better. I dont know where they get their windows from but the quality is very poor compared to Cardel or Richcraft.

Approximate cost of services:
$375,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your feedback. Our Warranty Service Department would be pleased to review your concerns. We recommend contacting them at warranty@urbandale.com providing them with the details. We look forward to hearing from you.

Graziella Barresi from Ottawa
Graziella Barresi from Ottawa
1 review Ottawa, ON
0/10

New Home

Bought my new home in July 2010 and in March of 2011 my basement developed leaks. It turns out the vapour barrier was install so poorly that condensation developed along the top two feet of the foundation wall causing water to run down the wall and cause mold ect. It looks like Urbandale's construction and Tarion and the insulation contractors were negligent. Ignored all the facts and Tarion sided with them saying that nothing was wrong

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Don Hewie from Ottawa
Don Hewie from Ottawa
1 review Ottawa, ON
0/10

New Home

Bought my new home in 2010 and in March of 2015 my basement developed a leak. It turns out the vapour barrier was install so poorly that condensation developed along the top two feet of the foundation wall causing water to run down the wall and damage the drywall and carpet. At the top of the foundation wall mold also was present. It looks like Urbandale's construction Forman and the insulation contractors were negligent.

Approximate cost of services:
$2,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Lin in Orleans
Lin in Orleans
1 review ORL, ON
0/10

New construction

Just wanted to say that urbdnale is not great to deal with. Our house went through a major structural defect and they refused to fix it. We ended up calling tarion in to have a look and found out the structure was bad. I tried to deal with matthew sach and he just pretends he is your best friend and trys to stab you in the back. I will never ever recommend buying a home for these people again. Do you research. The entire nottinggate property is questionable.

Approximate cost of services:
$0.00
3 of 3 people found this review helpful.
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Ann F. in Kanata
Ann F. in Kanata
1 review ,

First Review

10/10

New Condo

We just moved into our Urbandale Jazz Harmony condo and absolutely LOVE IT. We have had NO PROBLEMS at all with this company. Everyone involved fromthe Sales Office to the PDI have been fantastic. Koodos to everyone.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Urbandale Construction Limited

Urbandale Construction is a family-run business with over 40 years experience building high quality homes in Ottawa. Our experience, expertise and integrity shines in every aspect of the home building process. We utilize state-of-the-art building practices that are the result of thorough research. The industry awards and recognition we’ve received ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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