Stepper Homes Ltd.

Formerly Stepper Custom Homes
Builders
Calgary AB
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Write a Review

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HomeStars
Builders
Stepper Homes Ltd.
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57%

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Reviews by rating (past 12 months)

Reviews for Stepper Homes Ltd.

Average customer rating:
6.4 10 (62 reviews)

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joanne from Calgary
joanne from Calgary
1 review Toronto, ON
0/10

a newly built house

Worst builder ever. Stepper built a brand new house for us and possession date is next Monday but I found a damage on bathtub during the final walk through they even noticed.
And they said they're gonna repair it easily just common thing to happen!! Really disappointed in stepper, who would want a repaired bathtub in a brand new house? Even the repair area was awful and cheap I could see the crack through the touch up!! And there was water leaking in the basement they also didn't know where it was from and why and no explanation so far.. I strongly do not recommend stepper custom homes!!

Approximate cost of services:
$430,000.00
4 of 5 people found this review helpful.
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Company Response

Hi Joanne,
I understand that our site supervisor has been speaking with you and your concerns are being taken care of. We hope that your experience from here on will be a positive one.

chris from Calgary
chris from Calgary
1 review Rocky View, AB
1/10

home build

well what you see in the show home is not what you get . the finishing work is shoty at best nothing lines up and even a a pony wall is very un square it has been a battle to have anything done and even repairs are kinder garden cover ups. we are very unhappy. even upon move in we had childish drawings left on the windows and front door not fit for kids to be looking at

Approximate cost of services:
$460,000.00
4 of 5 people found this review helpful.
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Kim from Calgary
Kim from Calgary
1 review Calgary, AB
6/10

Stepper homes

We just moved in to our stepper home in legacy . The experience was for the most part very good . Customer service is wonderful through out the build . We were disappointed in the way our home was handed over to us . The cleaning of the home was very poor , and most of the flaws we pointed out in our last walk through we're not fixed so now my home is covered in green tape . For myself it took away a bit of the excitement ! At times left feeling frustrated . We now are having trouble with our subfloors making noise . But again customer service is great so hopefully they will take care of it for us .

Approximate cost of services:
$3,700.00
2 of 4 people found this review helpful.
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Company Response

Hi Kim,

Thank you for sharing! It is nice to hear that that our customer service has met your expectations. Moving forward our warranty team will work hard to meet or exceed your expectations. All the best in 2014!

Frank from Okotoks
Frank from Okotoks
1 review Okotoks, AB
0/10

New build

Terrible overall experience. I wouldn't pay stepper homes to build me a pop up tent cause they would Build it in 10 seconds and then make excuses as to why nothing works properly. Very Poor customer service after possession. There are some great individuals in stepper but they are overshadowed by others who are dishonest in their dealings. Would highly recommend trying any other builder but stepper.

Approximate cost of services:
$500,000.00
6 of 6 people found this review helpful.
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Company Response

Hi Frank,

Thank you for sharing your experience. We do strive to offer a great product with a great customer experience. Unfortunately we fell short of your expectations. I would be interested in hearing more about your experience and how we can improve. Please feel free to email me your concerns to visitus@stepperhomes.com or call me on my cell at 403-828-1550.
Murray Danyluk
Manager, Marketing and Communications

Justin from Calgary
Justin from Calgary
2 reviews , AB
10/10

Home Build

Having our home built opened our eyes to how difficult it can be to have everything done right. Although no home builder is perfect, in our opinion, Stepper stands out of the crowd with their commitment to make even the smallest of customer concerns right. The experience was enjoyable and the finished product was just like the show home. They are a company who have processes and people in place that makes for a job well done and very much worth the money spent.

Approximate cost of services:
$600,000.00
2 of 4 people found this review helpful.
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Company Response

Hi Justin! It is nice to hear you have had a great experience with us! Please feel free to shoot us an email at visitus@stepperhomes.com with your address as we would like to know who you are! Enjoy your new home!

Ann in Calgary
Ann in Calgary
6 reviews Calgary, AB
10/10

Home Purchase

I purchased a property from Stepper Custom Homes last year. I think the value has increased since .This is my 4 or 5 th time I have purchased from Builders vs. buying a used property. Stepper is definitely one of the better quality builders and having more unique designs. I am almost at the end of my 1 year cosmetic maintenance. I have to say the after service has been great. We had a few minor issues and Stepper representatives are friendly, cooperative and set up the contractors for service quite quickly. I would definitely purchase another property from them in the future.

Approximate cost of services:
$350,000.00
What could this company do to improve their services?
reduce prices
Any advice to offer fellow homeowners facing a similar project?
purchase Stepper home if they are in your community
1 of 4 people found this review helpful.
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Company Response

Hi Ann! It is nice to hear you have had a great experience with us! Please feel free to shoot us an email at visitus@stepperhomes.com with your address as we would like to know who you are!

jody  in Calgary
jody in Calgary
1 review CALGARY, AB
1/10

built with stepper

built my house in the ne.after the 5 year warranty ran out the base ment started leaking.when we had it fixed the first time the contracter noticed their was a board that shoudent be their.we pulled it off and saw that part of the concrete cribbing had been knocked out and replaced with what looks like mortor.also you could see a crack through to the outside.stepper will not return my phone calls.

Approximate cost of services:
$3,500.00
5 of 6 people found this review helpful.
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Company Response

Hi Jody,

Can you please email your address and concerns to visitus@stepperhomes.com.

Thank you!

Cookie in Calgary
Cookie in Calgary
2 reviews CALGARY, AB
10/10

Home building

Just built a new home with Stepper, quite simply would recommend to anyone. Were fantastic to deal with, knowedgable, and very proffesional. WOuld build again and reccoment to anyone who is interested.

Approximate cost of services:
$430,000.00
1 of 3 people found this review helpful.
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Company Response

Hello,

It is great to hear that you are happy with your home as well as the process! Keep in mind that we do have a referral program. Have a great day and Thank You for choosing Stepper Custom Homes.

iamcanadianeh in Calgary
iamcanadianeh in Calgary
3 reviews Calgary, AB
10/10

HOMES BUILDER

WE BUILT OUR HOME WITH STEPPER IN 2009 AND WE ARE VERY HAPPY WITH ALL OF OUR DEALINGS WITH STEPPER HOMES AND THEIR CONTRACTORS. THEY ALWAYS ACTED VERY PROFESSIONAL AND YOU CAN TELL THAT THEY CARE ABOUT THERE CUSTOMERS.

Approximate cost of services:
$340,000.00
0 of 3 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Stepper Homes Ltd.

Stepper Homes was born in 1956. Our founder, Rudy Stepper, emigrated from Germany to Calgary in 1953. He didn’t have much money, but he did have natural ability as a woodworker and a capacity for hard work. He built his first home in Bridgeland in 1956. Soon he was building ...
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