These guys couldn't be less interested in my business. In fact, it's a major inconvenience for them. Dropped the saw off just after Christmas and the guys behind the counter looked really put out. You have to ask for EVERYTHING (hourly rate, do they provide an estimate first, do I have to pay for that, etc.). I left it with them so I asked when I should come back to get it. That question got lots laughter and eye rolls, plus a big story about how the holidays had set them back. They finally revealed that it would be at least two weeks just for an estimate. I guess I was supposed to know that somehow. They called in a week with an estimate (I guess things got less busy) and needed my consent to proceed. That would be the only call I would get. I finally got the saw back today after almost two months - I called them to find out if it was ready (you have to ask for EVERYTHING). It took the guy forever to find it when I got there but no apologies, thanks for the business, nothing like that. After a few uses, the saw slides a little better than it did so the tune-up is satisfactory, just didn't like the way they handled my business.