Reliance Yanch Home Comfort Barrie

After 4 days of travel, we arrived home on Jan.14 afternoon to find the 7 year old Carrier Gas Furnace was not working and the temperature in the house was 11 C. Our telephone call to the
Collingwood Service was answered likely by your call centre rep
who could not find the records of the sale & 10 year warranty of
the furnace. The urgency of attending the break down was not acted on immediately and the Service Specialist was scheduled
for Jan.15 morning. We had to heat the house using 2 fireplaces
and 6 electric heaters on Jan.14 night to make it comfortable.
Good news started when Darrick showed up at 8am after telephoning at 7.30am about his arrival time. This was Darrick'
third service call. His excellent skills in trouble shooting, technical
explanations and communications has impressed in his earlier
visits. The results were immediate in starting up of the furnace
including a thorough check up and annual maintenance with in
45 minutes.
If Darrick is a typical example of your Service, then Reliance has
an unbeatable Service Back-up. We suggest that your Service Call Centre should try emulating Darrick