Linda & Dave Pal from Thornbury

Foundation wall of our 55yrs old bungalow started leaking in to the finished basement. George was prompt in examining, making an accurate diagnosis and quoting a very competitive estimate of the repairs. The work was started & completed in time and our adjoining neighbor commented on their professional work & excellent finishing of the site. We found George and his team of Durham Backhoe top class in the overall project . Dave & Linda

After 4 days of travel, we arrived home on Jan.14 afternoon to find the 7 year old Carrier Gas Furnace was not working and the temperature in the house was 11 C. Our telephone call to the Collingwood Service was answered likely by your call centre rep who could not find the records of the sale & 10 year warranty of the furnace. The urgency of attending the break down was not acted on immediately and the Service Specialist was scheduled for Jan.15 morning. We had to heat the house using 2 fireplaces and 6 electric heaters on Jan.14 night to make it comfortable. Good news started when Darrick showed up at 8am after telephoning at 7.30am about his arrival time. This was Darrick' third service call. His excellent skills in trouble shooting, technical explanations and communications has impressed in his earlier visits. The results were immediate in starting up of the furnace including a thorough check up and annual maintenance with in 45 minutes. If Darrick is a typical example of your Service, then Reliance has an unbeatable Service Back-up. We suggest that your Service Call Centre should try emulating Darrick