Ideal Plumbing & Heating

The thermostat that came with the installation could never be made to work. They charged me for a new one AND TOOK the one that came with the system for their own use. That one had cost $99. so in effect the new one REALLY cost me $245.90 AND STILL it failed. A third thermostat was purchased from them and they almost walked away with the second one also. I said, "Excuse me, that's mine! It was handed back. The third one also failed, I paid a new contractor to come and see what was wrong. It was the exterior sensor that was making trouble. SO: I paid for 3 thermostats and nothing wrong with any of them. I did keep telling them I thought it might have to do with the sensor and Ideal was adamant that was not and could not be the case. It was. The new guy removing a wire fixed all of the problems! They may get something right from time to time but I have not seen it. KEEP THEM AWAY FROM HEATING SYSTEMS!! Plumbing ONLY, maybe. I am so angry with these guys I could spit! Mark runs the show and needs to stop talking and start caring.