The proprietor and does not supervise his crew. May last, a boiler was to be installed. They started by putting a 4" hole in the wrong basement wall and put the nearest window out of commission. After the installation was said to be done, it failed on day one. They almost left me with it for lack of an "error message" but one showed up has he was ready to leave, trash caught in a valve. He replaced the valve but did not clear any line. Just told me it could happen again any time. They failed to flush the system with the product that the manufacturer said MUST be used. (They told me flushing was optional but not doing it "May invalidate the warranty" according to the manufacturer. It took weeks to get the system correctly installed and only got proper hot water after sending pics to the head office. They promptly pointed out a misplaced valve and the installer asked me, "So where do they want it?" What?! I am supposed to tell him how to do his job? Some time later I was reading over the invoice and found no charge for the water conditioner. I phoned and found they had not used any, they then put the conditioner in. Here I am the first cold weather and both heat and hot water are failing to perform properly. I can not get the heat over 62-63F and the hot water cuts out the second an other faucet is touched. To try and get the heat up I bled the rads and found solid flecks of junk in the bleed off. (Lack of flushing?
None of this was as advertised!
This has been the installation from HE !!
- Approximate cost of services:
- $12,000.00
- What could this company do to improve their services?
- NOTHING!
- Any advice to offer fellow homeowners facing a similar project?
- Get excellent references and a minimum of three quotes. Then cross your fingers and pray.