HomeStars  >  Plumbing in Ottawa  >  Faucet Fix
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87%
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How well a company responds to Quote Requests and Reviews.
Reviews by rating (past 12 months)
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Reviews for Faucet Fix

Average customer rating:
9.8 10 (56 reviews)

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Canada in Ottawa
1 review Ottawa, ON
2/10

The work included replacing the main water valve which was straight forward as he did not experience any issues. Cut the pipe and install two valves one before and after the water meter. The technician quoted $900 and stated most companies charge $1,100. I balked at the cost then he said he could do it for $800 to which I gave the go ahead. In the days following I contacted 3 plumbing shops in Ottawa requesting quotes for the same work, included the details of the work and all quoted under $500. I got fleeced. I called Faucet Fix to have someone explain why the ludicrous price. Its been 3 business days and no call back which tells me once they have your money they don't care or no one can explain the inflated cost. Faucet Fix: in another review you state if the client had contacted you the problem could have been resolved over the phone. I did contact Faucet Fix as stated so your statement was just lip service. I reside in an older district and will share my story will my neighbors and friends. Client: Stay away from Faucet Fix and always get more than one quote or you will get fleeced by companies like Faucet Fix. Signed: invoice # 15854.

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I am sorry to hear that you are in happy with the price given and the work performed. We did do as our procedure goes and give a quoted price before we start and at the time this was quoted. I am sure we can come to some kind of reasonable settlement and I will be in contact. Saying you were ripped off after the work was performed is something that we deal with and do not run from. I will make sure by days end that I have called you. I am sure the work was done well and the product used was of the highest quality! I am sorry that we have a customer that feels as tho they have been taken advantage of when there was a clear quoted price before the work started.

Private User
1 review Carleton Place, ON
10/10

Thank you to the crew of Scott, Curtis, Rolland to come and replace the drainage piping from my kitchen and my main plumbing in basement. They did what they said and completed the job that was outlined to me. They also did a cctv scan and clearly showed us the piping going to the street. Thanks again guys for the excellent service

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Thank you for the review !!

Luc Belec in Ottawa
1 review Ottawa, ON
10/10

Excellent workmanship, they pay a lot of attention to details, friendly and reliable. I would recommend this firm to friends and family. They have a two year warranty on their workmanship.

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Thank you

Matt in Ottawa
1 review Ottawa, ON
10/10

Curtis came the same day and was honest with me from the start, walked me through the steps of their work and the 'how's' and 'why's' of the problem. I would recommend Curtis and Faucet Fix if you have any issues.

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Thank you Matt for the honest review

Neil in Ottawa
1 review Ottawa, ON
10/10

Faucet Fix replace an old galvanised waste pie with ABS. The old pipe was completely blocked. Adam Guy came when he promised and did an excellent job of replacing the waste pipe.

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Thanks for your business! Thank you for the kind review

Curtis Hutt

Nigel Chubb from North York
6 reviews Ottawa, ON
10/10

With one toilet not flushing and one toilet constantly running I decided to call Faucet Fix to come and fix it. The technician arrived exactly on time having called me first. He quickly provided me solutions to the problems. As one toilet was quite old and loose her suggested a new more modern toilet and the replacement of the flush mechanism on the other. One hour later the job was complete.
Very efficient service as he had all the pieces in his van. I would definitely call Faucet fix again and highly recommend them.

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Thank you for the kind words. I am so happy you took the time to explain how efficient Faucet Fix can be. Thank you for your time in writing the review on HomeStars it really sets a example of what we are all about.

Kindly Curtis Hutt

Charlotte in Ottawa
1 review Ottawa, ON
10/10

As a repeat customer, I'd like to thank Faucet Fix for a quick and reliable service. Curtis and Adam went above and beyond to solve my problem.
A new vanity had been installed and Faucet Fix was called to install a new faucet. It turns out that the sink had a minor crack on the underside that was almost invisible. Curtis took me back to the store to have it replaced along with a more suitable faucet. Both Curtis and Adam set it all up again. I thank them for a job well done.
I will be calling them back again to have a grab bar installed over the bathtub and a new toilet in the near future.
I would highly recommend Faucet Fix to anyone needing any type of plumbing work.

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Thank you for the kind review

Private User
1 review Toronto, ON
10/10

Great quick reliable service . Very friendly and professional services. I would definitely recommend this company to anyone whom has a plumping issue. The staff were on time and the quote was dead on :)

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Thank you for the review!!

Kindly Curtis

Anna910 in Toronto
1 review Ottawa, ON
10/10

Faucet Fix is now my go to plumbing company. The upstairs sink began to leak the other morning down into the main floors fire alarm causing it to go off, panicked I was calling plumbers off google to see who come come asap. I called all the major ones, they basically told me it would be later in the afternoon before anyone could come. I called faucet fix and Curtis answered. All my worries were put to rest. He talked me through on how to turn off the alarms, made sure I turned off the water under the sink and before he hung up asked me if all was ok and I could wait about an hour before Adam, would come by to take a look. After everything was fixed the next day the master bath plumbing was on the fritz so I emailed faucet fix and Curtis called, made sure everything was shut off and I was good to wait for a guy for just a couple hours. Low and behold it all got taken care of! All I have to say is Thank goodness for faucet fix in Ottawa and thank you to Curtis for answering and his team for working so dilengently! Total save. I won't call anyone else for my plumbing needs. Professional and reasonably priced. I recommend you call Faucet Fix for all your plumbing needs, you won't be disappointed.

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Wow!!! Thanks for the Awsome review. That's one of my favourite calls to date !!

Kindly Curtis

Dena in Toronto
1 review Ottawa, ON
10/10

I called Faucet Fix for a kitchen sink issue. I was impressed that there was no call out charge. Gary the service tech was knowledgeable and friendly. I would definitely recommend this firm to my family and friends! He also noticed that my shower faucet was needing some repair and I went with his recommendations on this too. Thanks again for the prompt service.

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Thank you for choosing Faucet Fix ! I'm glad your service was excellent.

Kindly Curtis

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Faucet Fix

Faucet Fix is a full service plumbing company specializing in residential fixture repair and replacement.
Established in 1989 Faucet Fix has an A+ rating with the BBB and has thousands of satisfied customers.
Faucet Fix offers same day or next service backed up with a 2 year warranty*.

CATEGORIES
Plumbing
PRODUCTS
- Toilets and plumbing fixtures
SERVICES
- fixture repair and replacement - plumbing
BRANDS
- Delta - Most major brands
SPECIALITIES
- Fixture repair and replacement experts
WEBSITE
http://www.faucetfix.com/
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
8
RETURN POLICY
2 year warranty on service
PAYMENT METHOD
Interac, MasterCard, Visa, Cheque
MEMBERSHIPS
BBB+, Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 years on service +manufacturer warranty honoured
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.