Faucet Fix

Plumbing
Carleton Place ON K7C 4G4
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Faucet Fix

Average customer rating:
9.6 10 (107 reviews)

Sort by

Marc St-Onge in Carleton Place
Marc St-Onge in Carleton Place
1 review Carleton Place, ON
10/10

Kitchen faucet replacement

After 15 years our Swiss-made kitchen faucet stopped working properly. Faucet Fix came twice: first time to diagnose the issue and tell us where to purchase a replacement (no charge for service call) and then a second time to install the new faucet ($170). Great service and on time for both calls.

Was this review helpful?
chuck951 in Ottawa
chuck951 in Ottawa
1 review Ottawa, ON
10/10

Quick and professional

We've been using Faucet Fix for years, and have always been happy with the work and the service people. Most recently, Michael quickly and efficiently replaced a fill-valve that was fountaining water in a toilet. He remembered working in our house a few months ago took the time to check if this particular repair would be covered under warranty.

Was this review helpful?
sarah in Carleton Place
sarah in Carleton Place
1 review Carleton Place, ON
10/10

bathroom toilet EMERGENCY

MI daughter came home late Pm , only to her living room floor soaking wet. The up stairs toilet !!!???## what's NOW. One call the next morning to these good people ( as was last year ) responded so quickly. While she was at work all repaired done at a great price. She was so over whelmed to see all back to normal for her to come to. Thank you Micheal, great job.

Was this review helpful?
Private User
Private User
Private User reviews Ottawa, ON
10/10

Bathroom faucets service.

Great, quick service. Scheduled around 9am. Technician arrived around noon and was done in 15 minutes after replacing gaskets on both bathroom's faucets. The cost based on the invested time a little on the high note, I find.

Was this review helpful?
Company Response

Thank you for your review and positive feedback, we will take this into consideration. We look forward to helping you with all your future plumbing needs.

Kind Regards,
Faucet Fix Staff

Private User
Private User
Private User reviews Ottawa, ON
10/10

Integretity

I had a very leaky faucet and a leaky toilet, I was expecting a huge plumbing charge as my water bill was over the roof. Michael was very professional, polite, and completed the job way below what I was expecting. My husband found this company on the internet but I will say I had excellent service and I would highly recommend this company.

Was this review helpful?
Company Response

Thank you very much for your review and your kind words. We look forward to hearing from you in the future for all your plumbing needs
Kindly,
Faucet Fix Staff

bbowins in ottawa,ontario
bbowins in ottawa,ontario
1 review Carleton Place, ON
10/10

Kitchen Faucet

We needed a Kitchen faucet installed , a leaking pipe under the sink fixed, a bathroom faucet repaired and a new shut off valve installed. Mark arrived on time with everything he needed for the job. All of the work was done quickly and to our complete satisfaction.

Thank you Faucet Fix!

Was this review helpful?
Company Response

We appreciate your review and are elated to know you were happy with Faucet Fix's service. We look forward to hearing from you in the future.

Many Thanks,
Faucet Fix Staff

Gib in Ottawa
Gib in Ottawa
8 reviews Ottawa, ON

First Review

6/10

Caveat Emptor.

This is a public service announcement. If you have Moen faucets , don't call Faucet Fix (or any other plumber for that matter) as they do not carry that product in their vans as you have to order them from Moen directly (and they were FREE). I felt ripped off as I still had to pay a hundred and sixty bucks for Faucet Fix to tell me this information, and then a further 160 to have them come back and do the work. I understand that they are running a business but one of the reasons I selected FF is that they advertise that they stock all parts and a complete range of fixtures right on their trucks, which is clearly not the case. It would have been appreciated that they asked me what type of faucet I had this prior to booking them. That said, the technician arrived on schedule, was friendly and apologetic about the problem (but he still collected the 160). As for the repair, I easily did it myself following the instructions from Moen that were really clear (though i also watched a couple Youtube video as as the value was a little snug coming out). Caveat Emptor.

Was this review helpful?
Company Response

Sorry you feel that you got ripped off
In your review you stated that we at faucet fix went to your house not once but twice because we didn't have the proper part for your moen faucet. Charged you 160 dollars for the work that was done
Later in your review you wrote that the repair was easy and that you watched a youtube video and did it yourself. So we are confused because if we charged you 160 dollars then why would you have watched youtube to do the work yourself
please feel free to give us a call to explain and to rectify the situation

Ronnie H. in Ottawa
Ronnie H. in Ottawa
3 reviews Ottawa, ON
10/10

Great job

We contacted this company to install a new toilet and shut-off valve. They were easy to work with. They scheduled the service promptly. The technician was excellent. Very courteous company all around.

Was this review helpful?
Company Response

Thank you for your review and kind words. Please do not hesitate to call Faucet Fix in the future for all your plumbing needs.
Kind Regard,
Faucet Fix Staff

John G in Carleton Place
John G in Carleton Place
1 review Carleton Place, ON
10/10

Great Plumbing Service

Technician Michael Belway arrived at the time booked, inspected and quoted then promptly repaired the faucet.
Total time spent to diag and resolve less than a hour
I highly recommend Faucet Fix for anyone with plumbing issues

Was this review helpful?
Company Response

Thank you, John. We appreciate your review and look forward to helping you out in the future for all your plumbing needs.
Kind Regards,
Faucet Fix Staff

HomeStars in Toronto
HomeStars in Toronto
3 reviews Ottawa, ON
10/10

New Faucet & 2 shut off valves

We had an DYI faucet and line install from the previous home owner. Water was leaking all under the sink. We called several companies and we're told it's too small of a job. Faucet Fix answered our call at 7 in the evening and answered all our questions.

The plumber that came was professional and did the required work. He talked us through the process and what he was going to do. He cleaned up after himself and answered all our questions.

We will be using this company in the near future for any additional plumbing work that we need.

Was this review helpful?
Company Response

Thank you kindly for your review. We truly appreciate your positive feedback. We look forward to hearing from you in the future.

Kind Regards,
Faucet Fix Staff

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Faucet Fix

Faucet Fix is a full service plumbing company specializing in residential fixture repair and replacement.
Established in 1989 Faucet Fix has an A+ rating with the BBB and has thousands of satisfied customers.
Faucet Fix offers same day or next service backed up with a 2 year warranty*.

CATEGORIES
Plumbing
PRODUCTS
- Toilets and plumbing fixtures
SERVICES
- fixture repair and replacement - plumbing
BRANDS
- Delta - Most major brands
SPECIALITIES
- Fixture repair and replacement experts
WEBSITE
http://www.faucetfix.com/
YEAR ESTABLISHED
1989
NUMBER OF EMPLOYEES
8
RETURN POLICY
2 year warranty on service
PAYMENT METHOD
Interac, MasterCard, Visa, Cheque
MEMBERSHIPS
BBB+, Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 years on service +manufacturer warranty honoured
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.