Clearview is without a doubt the WORST company I have ever dealt with. Save yourself the ridiculous amount of money & hassle & do not hire them. My furnace stopped working in the -30 weather streak, Clearview came out, charged me $700 for a $40 part to “fix” the problem, & within an hour of the technician leaving, the furnace stopped working again. I called them back & they wanted to charge me an ADDITIONAL $200 to get someone back here. I called another company who came out free of charge to inspect it & it turned out there was a hole in the heat exchanger & a crack in the coupling box that Clearview DIDN’T EVEN CHECK, which left huge risk for carbon monoxide poisoning. The company who did repair it said that Clearview absolutely should not have left without fixing this problem, or putting a lock on the gas meter to prevent CO poisoning. When I called Clearview about it, all they had to say was “that’s not our problem”. Not only was I extremely overcharged, (the company who fixed it was able to repair ALL issues for under $950), but I was not refunded in any way for THEIR errors & gross misdiagnosis, not at all respected as a client, plus myself & the people/pets in my house were left at the risk of carbon monoxide poisoning in a still freezing cold house. Do yourself the favour & call ANYBODY but ClearView Plumbing & Heating.
- Company Response
Kaitlin, thank you for reaching out to us with your concerns. We sincerely apologize for the inconvenience and frustration we created at our last job with you. Admittedly, aspects of the project could have been handled better. However, we have done a full refund for you. We look at the poorly handled aspects of this project as learning opportunities, and will do our best to make sure no future projects are impacted by the same issues. Again, we appreciate you reaching out. We hope the resolution we agreed upon will bring a close to this matter, but if it does not, please feel free to reach out to us. - Jennifer