Richelieu Hardware Ltd

We needed to replace a few hinges on some kitchen cupboards and decided it would be good to buy enough for all the cupboards so we'd have them on hand when others wore out. My husband took an original in and Counter Service chose & gave him the ones we would need to replace them. 20 Flap Stay Duo For Wood Door x $20 + tax = $446, along with a note on the packing slip "No returns or refunds. Final Sale".

All fine -- except that they gave us the wrong ones! And refused to take them back even though it was their mistake! So what's this all about? Did they have old stock they wanted to get rid of so they pawned it off on us just to clear their shelves?

It's their fault and they won't make good on it. Very disappointed. An expensive lesson for us. Would not recommend this company at all!