I bought the above unit online after asking the seller (Malik) about the condition and age of the item. He responded that it was only used as a showroom model and was new, and had no defects at all. Since the price wasn't spectacular the fact that he listed it with free shipping made it more attractive, so I went ahead and bought the unit. A 10 ton Portapower weighs 80lbs, yet somehow he managed to get UPS to ship it listing it at 35 lbs. When it arrived at my door the unit was squeezed into a cardbord box which offered very little protection, and the case was cracked in several places. The portapower looked worse than the one I was replacing so I sent it back, and after 2 months he finally gave me a partial refund ($118.04) deducting shipping and handling even though there was no shipping fee. If the package was insured and he will get refunded by UPS, then he is just taking my money as a profit. He claims UPS never delivered the portapower back to him but when you track the package, it was signed by Malik on 11/17/2008. If this is the way a company does its business, then I hope at least I might save someone else from getting ripped off the way I did. I have all the proof of what happened in the Emails I got from both UPS and Malik if anyone wants to challenge this. Stay away from this business!!!