We had all the windows redone in our house. 4 years after we had some warranty issues. The first response took 6 weeks to get even an acknowledgment from Kendal. After that at now 8 weeks later we are still waiting. We called and were told that the techs only do warranty work one day a week and they will get to me when they get to me. No ETA, no acknowledgment of where I am on the list. While the over all quality was decent 4 years ago when they did the windows. The warranty hoops i my jump to get someone in to fix the seals on 2 windows is stupid. I would not recommend them purely on that. I was told your not a priority and can wait up to 6 months.
- Company Response
Hi, I would like to apologize for your slow service by us. I am the owner of this company and if you can supply me with your name, address and phone number, all will be put back on track. But right now without knowing who you are, I can not investigate on your behalf.
PLEASE CALL 613-526-4550 ask for Pat.