I replaced 3 bedroom windows in May 2017. In late 2019 I noticed moisture between the glass which would freeze into ice crystals in several of the panes. My warranty was a lifetime guarantee on the windows. When I called in early 2020 to report this problem I eventually was told there was no warranty on the windows as the supplier was out of business and it was not Comfort King who was responsible for the windows.
In 2020, 2 employees came to look at the windows and did some caulking. This did not prevent the moisture to appear during that and subsequent winters.
Discussions with the manager failed to provide any support or assistance with this problem. It was basically my problem not theirs.
I understand there has been a change of ownership and the current ownership is not taking responsibility for windows supplied by the previous supplier. I had thought I was buying good quality windows from a long standing local company. This has not been the case
However the manager I spoke with continued to take no responsibility for the windows which were defective within 2 years of installation.
Repeated attempts failed to provide any help with the issue
It is my understanding that Comfort King had changed ownership and appears to not be taking responsibility for windows sold prior to the change of ownership.
I had put my confidence in a long standing local company only to be very disappointed in the manner in which I was dealt with. Basically I was told it was now my problem not Comfort Kings.
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